Topics not loading in Internet Explorer 10

[SuzieC2014]

Hello all,

I'm updating a help project in Robohelp 10. This is an existing project i had in Robohelp 10/Framemaker 11. I am simply updating my Frame content and regenerating (the FM project is linked). My company recently upgraded my browser to Internet Explorer 10.0.9200.17028.

I am noticing that some topics do not appear now (they are blank). This is a merged helpset (about 10 helpsets that are merged). I am running the helpset locally on my PC.

I've tried applying the IE 10 patch for RH10 and regenerating but this did not help. I am using  RH10.0.1.292.

Everything looks fine in Firefox.

I am releasing this week and am not sure what else to try.

Any ideas?

Thanks in advance for any help.

[Peter Grainge]

There were a number of small patches. Check you have all the right ones.

Topics not loading in Internet Explorer 10

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[SuzieC2014]

I have installed the patch described here:

Published help topics not visible in Internet Explorer 10

As well, I ensured that I was running the latest version of Robohelp 10 (by running Check for updates from within Adobe Robohelp).

Do I still need to search for and install other individual patches? If so, is there a list of these patches anywhere?

Thanks.

[Peter Grainge]

I posted the wrong link. Looks like there is one other patch for Windows 8 users. The link below is the best place to look.

RoboHelp Patches and Updates | WvanWeelden.eu

Beyond that the first thing I would try is a simple demo project to test.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[SuzieC2014]

Thanks Peter.

Do you know the answer to this question: If I perform the Check for Updates command from within Robohelp, will I already have all these patches installed?

I can't really create a test project. This is a huge merged project. Most topics appear, several batches of consecutive topics show a blank page when I click their topic title from the TOC. Why some topics are blank is a mystery (there's no pattern to it). IE10 is wonky.

[Peter Grainge]

No you will not. 10.0.1 is a proper patch. The other "patch" does not have a number and does not show.

I did say a simple project to test but I had not looked back to see the problem is only with some topics. The patch and fix issues would apply to all topics.

The first thing I would do now is check it is always the same topics that have this problem. Then I would create a new project and import just the Fm file with those topics to see if they are the same there. It doesn't have to be a merge so it should only take a few minutes.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[SuzieC2014]

Ok thanks Peter. I will install all these patches and regenerate to see what happens. I'll post back with my results. Fingers crossed.

Peter, Thanks for your quick replies to my question -- I really appreciate you taking the time!