Flash player will not reinstall, tried adobe UnInstaller to no avail

[Guest]

next download of Flash player installs but doesn't work. Running Windows 7,
    

[_maria_]

Please read this before you post!

Providing the OS version is great, but we need more info to help.

Thanks!

--

Maria

[Guest]

Hi Maria, thanks for replying, what do you need to know?

[Guest]

Windows 7 Home Premium

Service Pack 1

Internet Explorer exe

Adobe Flash Player 14 ActiveX

Processor Intel core i3 CPU

installed memory (RAM) 4.00 GB (3.86 GB usable)

system type 64-Bit Operating System

I get the following message when trying to view something online

Flash player upgrade required

You must download and install the latest version of Adobe Flash player to view this content

Caption box in green Get Flash Player

[_maria_]

Hi,

Thanks for the additional information.  Do you have IE 11?  If so, it could be an IE issue as Microsoft has changed their UserAgent string which contains identifying information most web developers use to identify browsers and display content within those browsers.

Can you post a screenshot (How to post a screenshot in the forum) of the contents of the C:\Windows\System32\Macromed\Flash directory (and C:\Windows\SysWow64\Macromed\Flash if 64-bit OS)?

If you haven't tried, these tech notes may be of assistance:

• Enabling Flash Player in Internet Explorer
• http://www.sevenforums.com/tutorials/149053-internet-explorer-activex-filtering-turn-off.html
• http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

--

Maria