2 Replies Latest reply: Nov 22, 2014 8:08 PM by mnights101345544 RSS

    Photoshop CS4:Fatal error

    SmElton

      This pops up when I open my Photoshop CS4:

       

      Fatal error - missing component: /Library/Application Support/Adobe/Adobe Version Cue CS4/Client/4.0.0/VersionCue.framework.

       

       

      Any ideas on what i can do? happens when I open a project.

       

       

      Thanks

        • 1. Re: Photoshop CS4:Fatal error
          R_Kelly Community Member

          Reinstall photoshop cs4.

           

          Don't forget to reapply any updates like 11.0.2 for photoshop cs4 after reinstalling.

           

          You get the needed updates from here:

           

          Product updates

          • 2. Re: Photoshop CS4:Fatal error
            mnights101345544

            Ok, after reading tons of threads trying to get a simple answer here are the main points:

             

            1. You do not need to reinstall anything.
            2. Locate a backup , Time Machine or anyplace where you may have a backup of your Adobe Suite Install.
            3. In both Locations( Hard Drive and Backup) Navigate to: Macintosh HD > Library > Application Support > Adobe > Adobe Version Cue CS4 > Client
            4. Once there you will see your problem Adobe is looking for  folder named 4.0.0 and you have 4.0.1
            5. Fix: Find the backup and copy over folder named "4.0.0" , Problem solved!
            6. Open up Adobe Photoshop CS4 and problem should be fixed.

             

            Observations:

            Upon inspecting folder 4.0.1, I did notice there were exactly 5 (.framework) files just like in folder 4.0.0 with the exception of 4.0.0 having a "Dictionaries" folder. where 4.0.1 has this folder missing. I am not sure how important this particular folder may be, However if by any chance you do not have a backup It might be possible to just change the 4.0.1 folders name to 4.0.0. and this just might work, In theory that is . Good Luck!