Deactivate Captivate 7

Hi there,

Now, you need to launch Captivate 7, click on help > Sign out.

After signing out, you will be able to activate software on another computer.

Thanks.

I click help/sign out and nothing happens.

I am retiring an older computer and unable to install on the new.  I am afraid that if I uninstall the program I'll have the same issue.

Help?

It might be a network or firewall issue on the older computer which is not letting it to deactivate.

Please try connecting with a LAN or check  after temporary disabling the firewall if possible.

If you have a subscription, then while installing cp 7 on another system, it will prompt you whether you want to sign out from previous conputers.

Let me know if that works.

Regards,

Varun Kalra

Thanks, Varun!

I am online, connected to the network, but when I click "Sign out bram@empowered-teacher.com" nothing happens.

Is there any other way to deactivate?  I can't uninstall the software from the old Vista computer from the control panel either....

Maybe if there was a file I could delete?

-Bram

There is no such file on the system to deactivate Captivate.

After clicking on Help > Sign out, you should get this window > http://prntscr.com/4frhxe Are you getting that?

In case of Activation and deactivation issues, it is sometimes recommended to close all adobe apps, and rename the hosts file, and then retry after launching Captivate.

Location for hosts file, Windows: C:\windows\system32\drivers\etc\ hosts

MAC: Finder > Go > Go to folder > /private/etc hosts

rename that to hostsOLD

Also, try installing the newer version of Adobe Application manager: Adobe - Adobe Application Manager : For Windows : Adobe Application Manager For Windows

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 For MAC.

Let me know how it goes.

The first two steps didn't do it ... but re-installing the Application Manager did! Thank you, Varun.

-Bram