I keep getting the message DRM is not currently authorized for use with this Adobe ID yet when i am on my computer it says i am

[Guest]

The book has shows downloaded to my kobo but this message shows up

[Arpit_Kapoor · Accepted solution]

patsyb1973, Looks like the Adobe ID with which you have authorized ADE and the one you purchased the eBook, they do not match.

Would ask you to de-authorize ADE and re-authorize ADE using a same adobe ID and check.

• Launch ADE.
• Press Control+Shift+D (Windows) or Command+Shift+D (Mac)
• You will get an option to Deauthorize or Erase Authorization(depending on your ADE version), click it and you are done.
• Go To Help-> Authorize Computer.
• Enter your credentials and authorize ADE.

Let me know in case you still get the same issue.

Cheers!

~ Arpit

[Loobyloo123]

Hi Arpit - we are getting the same message when trying to read library books on the KOBO. Have done above, but no luck, Do you have any further suggestions?

Thanks

[Guest]

I am still having problems .... Would you kindly call me at **********.  Thanks

Patricia's IPhone

[Guest]

Hi Arpit,

Thank you for your time! Problem has been fixed!

Patricia's IPhone