7 Replies Latest reply: Aug 27, 2014 12:39 AM by SNOWBELLES RSS

    When I launch Photoshop, the logo bounces in the dock for 2 minutes, then crashes. Ideas?

    creativecomponent Community Member

      Photoshop CC (2014) / 15.0.0 (15.0.0.58)

       

      2013 27" iMac / Mac OS X 10.9.4 / 3.4 GHz Intel Core i7 / 32GB 1600 MHz DDR3

      (15.5 GB memory available when launching Photoshop)

       

      This was happening before the latest Creative Cloud update, so today I moved-forward with the update.

      It's still happening; Photoshop will not ever launch.

      pos.gif

        • 2. Re: When I launch Photoshop, the logo bounces in the dock for 2 minutes, then crashes. Ideas?
          creativecomponent Community Member

          Thank you Nancy. I haven't a clue.

          (link to crash log)

           

          Crashed Thread:  0

           

          Exception Type:  EXC_BAD_ACCESS (SIGBUS)

          Exception Codes: 0x000000000000000a, 0x000000010f746000

           

          VM Regions Near 0x10f746000:

              __TEXT                 000000010f643000-000000010f742000 [ 1020K] r-x/rwx SM=COW  /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore

          --> __DATA                 000000010f742000-000000010f74f000 [   52K] rw-/rwx SM=COW  /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore

              __DATA                 000000010f74f000-000000010f750000 [    4K] rw-/rwx SM=NUL  /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore

           

          Application Specific Information:

          dyld: launch, loading dependent libraries

          /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/../Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCor e

           

          Thread 0 Crashed:

          0   dyld                               0x00007fff6be120c2 ImageLoaderMachOCompressed::rebase(ImageLoader::LinkContext const&) + 674

          1   dyld                               0x00007fff6be0a200 ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 126

          2   dyld                               0x00007fff6be0a1dc ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 90

          3   dyld                               0x00007fff6be09a12 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 142

          4   dyld                               0x00007fff6be00764 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 166

          5   dyld                               0x00007fff6be013ac dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 1983

          6   dyld                               0x00007fff6bdfd27b dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 477

          7   dyld                               0x00007fff6bdfd05e _dyld_start + 54

           

          Thread 0 crashed with X86 Thread State (64-bit):

            rax: 0x000000010f643000  rbx: 0x0000000000000007  rcx: 0x0000000000000001  rdx: 0x0000000000000050

            rdi: 0x000000010f750470  rsi: 0x0000000000000008  rbp: 0x00007fff58b1d220  rsp: 0x00007fff58b1d190

             r8: 0x000000000000002c   r9: 0x000000000000003a  r10: 0x000000010e993688  r11: 0x0000000000000216

            r12: 0x000000010f746000  r13: 0x00007fff6be3c5b8  r14: 0x0000000000000005  r15: 0x000000010f75017e

            rip: 0x00007fff6be120c2  rfl: 0x0000000000010246  cr2: 0x000000010f746000

           

          Logical CPU:     6

          Error Code:      0x00000006

          Trap Number:     14

          • 3. Re: When I launch Photoshop, the logo bounces in the dock for 2 minutes, then crashes. Ideas?
            creativecomponent Community Member

            Reinstalled PS.

            Wheee Speeeedy!


            Edited one photo and now back to working in Fireworks.


            CHEERS.

            • 5. Re: When I launch Photoshop, the logo bounces in the dock for 2 minutes, then crashes. Ideas?
              SNOWBELLES Community Member

              same thing also happen to me.  Someone please tell me what to do.

               

              IT shows " Adobe photoshop CC2014 has stopped working.  A problem caused the program to stop working correctly.  Window will close the program and notify you if a solution is available"

               

              Thank you very much

              • 6. Re: When I launch Photoshop, the logo bounces in the dock for 2 minutes, then crashes. Ideas?
                Chris Cox Adobe Employee

                What does the long, detailed crash report say?

                • 7. Re: When I launch Photoshop, the logo bounces in the dock for 2 minutes, then crashes. Ideas?
                  SNOWBELLES Community Member

                  I don’t know where to look at the other crash report.  There is only

                   

                   

                   

                  Adobe photoshop CC2014 has stopped working.  A problem caused the program to stop working correctly.  Window will close the program and notify you if a solution is available

                   

                   

                   

                  The only thing I can do is click close the program, there is no other options.  I tried to uninstall and then installed the program back several times, but it wouldn’t help.

                   

                   

                   

                  Thanks a lot,