Hi gortonl
Normally you see this message if you are running the file you
are trying to compile. For example, if you compile a file and
afterwards click the button to view it. Then switch back to
RoboHelp and attempt to compile again without first closing the
file you were viewing.
Normally when I encounter this message, I immediately begin
to press Alt+Tab to cycle through my running applications. I then
see a blue up pointing arrow. This indicates the running file that
needs to be closed. I then switch to it and close it.
Assuming this isn't the case for you, is it possible that the
file you are running is stored on a network and you are trying to
compile to this location? I ask because you mention "you and a
co-worker" are seeing the same message. This also indicates a
potentially very serious issue. That would be that you are both
working on a file that is stored on a network drive. RoboHelp does
not like network drives. you should be working locally off your C
drive.
Cheers... Rick