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I have been spending hours trying to resolve this problem. I have uninstalled & installed the Flash Player numerous times without success. Currently, Adobe website says I do not even have the Flash Player installed even though I received the box telling me that it has been installed successfully. I have followed several discussion threads trying to resolve this on my own.
HELP!
I am using a MacBook Pro, OS X version 10.9.4 running Safari 7.0.6. I am trying to install the latest version on the Flash Player.
Yes, I close Safari each time I have tried to download. Yes, Java Script is enabled.
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Hello kouponkim,
Does the installer fail with an error or does it complete successfully? If it fails with an error, please post a screenshot.
Flash Player files are installed to the /Library/Internet Plug-ins directory. Do you see 'Flash Player.plugin' in that directory?
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Maria
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It completes successfully or so it says. I get through all 3 steps.
No I do not see it in that file folder. Yes, I know how to find the library/Internet Plug-ins file (it is hidden in version 10.9.4 but I know how to find it).
Sorry for delay in responding. This is still very important to me to get this fixed. I manage a website that utilizes flash player.
Kim
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Hi. I am still unable to use the latest Flash Player.
Kim
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Hi Kim,
If you're not seeing 'Flash Player.plugin' in the /Library/Internet Plug-ins directory then it is not installed. The browsers know to find Flash Player in that directory.
Please provide screenshots of the installation completion screen (How to post a screenshot in the forum).
Thank you.
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Maria
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This is what I get every time I installed the plug in.
The Flash Player is not in /Library/Internet Plug-ins directory. How do I get it in there?
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Please try downloading and running this installer:
If that doesn't work, can you please post the install logs?
Where do I find the Flash Player installation log on the Macintosh?
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See screen shots. Said it installed it but still not there.
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Hi Kim,
There are no screenshots posted. Along with posting the screenshot, please provide the following install log files:
Both log files will be fairly large. Instead of posting them in you're reply, you can follow the instructions here to upload them, How to share a document.
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Maria
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Before I go through the process of signing up with Adobe ID. I don’t know where to look for those 2 logs.
I searched Finder. install.log did return a few but the dates are years old. Snd FlashPlayerinstallManager.log returned nothing.
Kim
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Hi,
You already have an Adobe ID. It's what you're using to log into the forums.
You can use the Console app to view the log files. Open Console (in /Applications/Utilities). A list of log files will appear on the left and the content on the right. Search through the list for the files, FlashPlayerInstallManager.log will be in ~/Library/Logs and install.log will be in /var/log, then right-click on the file and select "Reveal in Finder". If you don't have right-click enabled in your mouse, you can select the file, then on the main Console menu select File > Reveal in Finder.
There should be a current versions of these files. Flash Player creates/writes to FlashPlayerInstallManager.log every time Flash Player is installed or uninstalled and install.log file is a system file that is written to every time an application is installed.
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Maria
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Are you running any AntiVirus/AntiMalware software that may accidentally be preventing the installation?
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No I am not.