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1. Re: Valid Acrobat Pro XI says Activation Required after 30 days
Test Screen Name Sep 1, 2014 5:40 AM (in response to eirikb)I don't know anything about enterprise deployment (there's a separate forum for that) but it might be worth noting this.
"Activation" is not the process of getting a serial number. It's the process of checking that the serial number is valid AND THEN adding it to the current user's activations, so the number cannot be shared. So if you just replace the prompt for serial number it isn't replacing activation UNLESS the documents say so... I thought it always needed activation. Just a thought. -
2. Re: Valid Acrobat Pro XI says Activation Required after 30 days
eirikb Sep 4, 2014 6:52 AM (in response to Test Screen Name)I see. It might be because we have been using the mst file wrong. Is there a way to confirm that Acrobat is activated without having to wait 30 days? Is there some registry key or a command to run that verifies this?
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3. Re: Valid Acrobat Pro XI says Activation Required after 30 days
Test Screen Name Sep 4, 2014 8:32 AM (in response to eirikb)I can only recommend the enterprise deployment forum.
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4. Re: Valid Acrobat Pro XI says Activation Required after 30 days
Sabian Zildjian Sep 4, 2014 9:55 AM (in response to eirikb)Using the MST wrong?? How have you been using the MST file? How did you install??
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5. Re: Valid Acrobat Pro XI says Activation Required after 30 days
Vikrantt Singh Sep 4, 2014 6:53 PM (in response to eirikb)Hi eirikb ,
Thank you for posting on the Adobe forums, is it a subscription of Acrobat that you are trying to deploy (Part of Creative cloud)?
Thanks,
Vikrantt Singh
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6. Re: Valid Acrobat Pro XI says Activation Required after 30 days
eirikb Sep 7, 2014 10:48 PM (in response to Vikrantt Singh)No, it's not a part of Creative Cloud. It's just a standalone Acrobat Pro XI.
What I meant about "using the mst wrong" was that we run setup.exe, which i guess uses setup.ini. and in setup.ini under [product] "CmdLine=TRANSFORMS="AcroPro.mst" is added (the mst includes the ISX_SERIALNUMBER), but maybe we should try running the AcroPro.msi directly and apply the transform directly in the command line.
I know we could just try this, but it's essential that we are 100% sure that our solution works before sending it out to thousands of users.
I was in contact with someone from Adobe Support earlier who said to run this command: msiexec /i acropro.msi TRANSFORMS=AcroPro.mst /qn and "then you can check in TASK manager , you will see 4 MSiexec processes running."
That was kind of confusing. Exactly which processes they meant and how that proves that the activation was successful, I don't know.
The support guy told me that the only thing needed for the offline activation to work was to add the ISX_SERIALNUMBER to the mst, which we have. But then what does the "Grant Offline Exception" button in the Adobe Customization Wizard XI do? There must be some kind of magic that this button does that i can verify in the mst.
Also, I see the recommendations about posting this in the enterprise deployment forum, and I guess it could've been moved there, but I don't think it would make much difference since this problem remains the same whether it's deployed to lots of users or just one.
Thank you so much for any further help.
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7. Re: Valid Acrobat Pro XI says Activation Required after 30 days
Test Screen Name Sep 8, 2014 2:46 AM (in response to eirikb)The point about enterprise deployment is that it uses transforms and MSIs in a way that ordinary users do not. That's where the experts (if any) on this sort of thing will be found. So, whether installing for one or installing for many, you really should have posted there a week ago! I assume you have been reading the enterprise deployment documents, but if not, they are posted there.




