installer box stays black, doesn't download file. How can I fix this?

[Guest]

I haven't been able to update Adobe Flash player. I do not have these same issues on my laptop running Windows 7 64 bit. I tried every suggestion I saw of trying to save the Adobe update file but the same issue results of a black installer box which doesn't do anything once it appears from the Adobe site. I checked in Tools and in add ons Shockwave flash is enabled.

Coincidentally for about 5 months I haven't been able to reinstall Adobe Reader on my desktop running Windows 7 64 bit. Previously it had been installed and functioning without issue. Are these 2 problems associated?

I disabled my Norton Firewall and antivirus as well, but the same issue persists.

Thank you.

[pwillener]

I could point you to the offline installers, but since they will soon be unavailable publicly, I will let the Flash Player team handle this.

[_maria_]

Hello,

We have received several of these reports but have been unable to reproduce.  To bypass this, you can use the offline installer posted at the bottom of the Installation problems | Flash Player | Windows page.

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Maria

[Guest]

Hi Maria,

I am able to download flash player version 14.0.  It is the update to this version 176 where I see just the black box.  How can I perform the update?

Thank you.

Fred

[_maria_]

Hi Fred,

Which installer are you referring to?  The online installer downloaded from get.adobe.com/flashplayer, or the offline installer in the help page?  If you can, please post a screenshot (How to post a screenshot in the forum).

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Maria

[Guest]

Hi Maria,

I checked today and see that version 14.0.0.176 is in fact installed. I guess the offline installer download you directed to me was that version?

[_maria_ · Accepted solution]

hi Fred,

Yes, 14.0.0.176 is the current version of Flash Player for Mac.

Regarding your comment on Adobe Reader from your first post, I can't comment on Reader installations as I don't work on that team.  You can post your issue to the Reader forum at Adobe Reader.

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Maria

[pwillener]

You can get the offline installer for Adobe Reader at http://get.adobe.com/reader/enterprise/