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When I discovered that I had Flash Player version 14.0.0.145, both as a plugin for "all other browsers", i. e., Mozilla Firefox, and the "Active X" files for Internet Explorer 11, I decided to do a "clean install". I went about the procedure, using the Adobe website instructions. I uninstalled the program, and checked my Windows Explorer, as per Adobe, to make sure all of the correct files had been deleted. The files were gone, and so I proceeded with the install, from the 3-step,"install now" Adobe page, (after closing IE), then checked to be certain ALL of the right files installed. They were all in my SysWow64 / Macromed / Flash folder, but only the Active X files necessary for FP to run in IE, but no "plugin" files at all were there for "all other browsers", and I also use Firefox, version 30, every now and then.
SORRY, I have an Acer laptop, with a single core, ( I suppose you call it that, cuz it's not a dual core ) Intel Celeron CPU, Windows 7 Home Premium, SP1. As you already know, I have both IE11, and Firefox 30.
Before the update, I had, in my Flash folder, both the "Active X", AND the "plugin" files, but now have only the Active X. From the "problems with installation" Adobe page, I clicked on the install for all other browsers link, next to the bottom of the page. The dialog box then appeared, asking if I wanted to go ahead with the "plugin" download...that files of this type could harm my computer. I had already seen, in the EXAMPLE, that the same dialog would pop up, and to go ahead and click on "run". I did that, and nothing happened. Nothing at all. I attempted the same steps three times, and got the same result. So, now, I have the latest version of FP for Internet Explorer, but no Flash at all for Firefox.
What to do?
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Can you post the contents of the FlashInstall.log file from syswow64\Macromed\Flash?
After that try the offline installer http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player.exe
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Pat, first, let me just say a quick thanks for your reply. Here is a screenshot of the Flash folder contents. I tried to make it big enough to be legible. Hope this helps out. Thanks again.
Tommy
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Thank you; however, I'd like to see the contents of the FlashInstall[.log] file.
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Pat, this .log file is perhaps 100 lines of text or more when I open it in Notepad, and I can't figure out how to get it in our reply boxes here at Adobe forums. Do you possibly know how to do this, and if so, just reply and tell me, or email me. I'm not sure if you have my email address. It's probably on my profile, but to save you the trouble, it is [removed]
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Open the log file in Notepad, then
then go to the forum (or your forum notification email), and paste the content using Ctrl+V.
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=O====== M/11.2.202.235 2013-03-20+13-31-27.659 ========
0000
0001 00000010 "C:\Users\ADMINI~1\AppData\Local\Temp\{F814ED46-365D-45C2-AC95-9AFAF94095BA}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295
0002
0003
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_235.ocx
0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe
0008 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
=X====== M/11.2.202.235 2013-03-20+13-31-28.876 ========
=O====== M/11.9.900.117 2013-10-20+21-41-14.271 ========
0000 00000010 "C:\Users\justin\AppData\Local\Adobe\AIH.5c09b0e9e91d973d320d5e2d3d743412d4266a2e\install_flash_player.exe" -install -iv 8 -au 0
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0015 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0016 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0017 00000017 C:\Windows\SysWOW64\Macromed\Flash
0018 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exe
0019 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0020
0021
0022 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0023
0024
0025
0026 00000012
=X====== M/11.9.900.117 2013-10-20+21-41-24.853 ========
2013-10-21+2-42-5.845 [error] 1226 1062
=O====== M/11.9.900.117 2013-10-21+02-41-53.877 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 9
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004
0005 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_9_900_117.ocx
0006 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_ActiveX.exe
0007 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_ActiveX.dll
0008 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010
0011
0012 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0013
0014
0015
0016 00000012
=X====== M/11.9.900.117 2013-10-21+02-42-07.546 ========
=O====== M/11.9.900.117 2013-11-03+09-47-21.433 ========
0000 00000010 "C:\ProgramData\Adobe\AIH.1dba56d17d2a0523c381f0d39b1181659dc06df9\install_flash_player.exe" -install -iv 8
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004
0005
0006
0007
0008
0009
0010
0011 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0012 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0013 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0014 00000017 C:\Windows\SysWOW64\Macromed\Flash
0015 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exe
0016 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0017
0018
0019 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0020
0021
0022
0023 00000012
=X====== M/11.9.900.117 2013-11-03+09-47-43.868 ========
=O====== M/11.9.900.117 2013-11-15+17-17-54.732 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe" -update plugin
=X====== M/11.9.900.117 2013-11-15+17-18-32.184 ========
=O====== M/11.9.900.117 2013-11-21+16-01-39.034 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe" -update plugin
=X====== M/11.9.900.117 2013-11-21+16-01-59.220 ========
=O====== M/11.9.900.152 2013-11-21+16-04-32.047 ========
0000 00000010 "C:\Users\justin\AppData\Local\Adobe\AIH.56cefe21463c39c77d9c21070fa1a1e1b276c8e8\install_flash_player.exe" -install -iv 10
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_152.dll
0017 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_152_Plugin.exe
0018 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0019 00000017 C:\Windows\SysWOW64\Macromed\Flash
0020 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_152.exe
0021 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0022
0023
0024 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0025
0026
0027
0028 00000012
=X====== M/11.9.900.152 2013-11-21+16-04-41.534 ========
2013-12-11+19-58-4.20 [error] 1226 1062
=O====== M/11.9.900.170 2013-12-11+19-57-47.263 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00000013 C:\Windows\TEMP\{6B68004C-2A12-41F7-B983-3340BB81CFC1}\Flash32_11_9_900_170.ocx
0004 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_170_ActiveX.exe
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_170_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_170_ActiveX.dll
0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009
0010
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012
0013
0014
0015 00000012
=X====== M/11.9.900.170 2013-12-11+19-58-07.748 ========
2013-12-11+20-41-48.988 [error] 1226 1062
=O====== M/11.9.900.170 2013-12-11+20-41-38.049 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016 00000014 C:\Windows\TEMP\{F2E5B4B6-96C1-497B-A521-FE17CFCD1080}\NPSWF32_11_9_900_170.dll
0017 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_170_Plugin.exe
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_170_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020 00000017 C:\Windows\SysWOW64\Macromed\Flash
0021 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_170.exe
0022 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0023
0024
0025 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0026
0027
0028
0029 00000012
=X====== M/11.9.900.170 2013-12-11+20-41-51.521 ========
2014-1-22+0-41-11.214 [error] 1221 1115
2014-2-5+13-59-43.649 [error] 1226 1062
=O====== M/12.0.0.44 2014-02-05+13-59-30.747 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001
0002 00000011 1
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004
0005 00000018
0006
0007 00000013 C:\Windows\TEMP\{31D6582F-73B9-4C31-87B3-6F26465EE0ED}\Flash32_12_0_0_44.ocx
0008 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_44_ActiveX.exe
0009 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_44_ActiveX.exe
0010 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_44_ActiveX.dll
0011 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013
0014
0015 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0016
0017
0018
0019 00000012
=X====== M/12.0.0.44 2014-02-05+13-59-46.536 ========
2014-2-5+14-41-38.790 [error] 1226 1062
=O====== M/12.0.0.44 2014-02-05+14-41-35.467 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007
0008
0009
0010
0011
0012 00000014 C:\Windows\TEMP\{AC9F4D8A-F8EA-4AE4-B745-498164B66E67}\NPSWF32_12_0_0_44.dll
0013 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_44_Plugin.exe
0014 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_44_Plugin.exe
0015 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0016 00000017 C:\Windows\SysWOW64\Macromed\Flash
0017 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_44.exe
0018 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0019
0020
0021 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0022
0023
0024
0025 00000012
=X====== M/12.0.0.44 2014-02-05+14-41-40.365 ========
=O====== M/12.0.0.44 2014-02-08+19-45-24.340 ========
0000 00000010 "C:\Users\Tom\AppData\Local\Adobe\AIH.2a77cd9fa5bc686aa75244c04985a9e93d07996c\install_flash_player.exe" -install -iv 10
0001
=X====== M/12.0.0.44 2014-02-08+19-45-25.640 ========
=O====== M/12.0.0.44 2014-02-08+19-46-30.340 ========
0000 00000010 "C:\Users\Tom\AppData\Local\Adobe\AIH.2a77cd9fa5bc686aa75244c04985a9e93d07996c\install_flash_player.exe" -install -iv 10
0001
=X====== M/12.0.0.44 2014-02-08+19-46-30.719 ========
=O====== M/12.0.0.44 2014-02-08+19-46-56.612 ========
0000 00000010 "C:\Users\Tom\AppData\Local\Adobe\AIH.2a77cd9fa5bc686aa75244c04985a9e93d07996c\install_flash_player.exe" -install -iv 10
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004
0005
0006
0007
0008
0009
0010
0011
0012
0013 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_44.dll
0014 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_44_Plugin.exe
0015 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0016 00000017 C:\Windows\SysWOW64\Macromed\Flash
0017 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_44.exe
0018 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0019
0020
0021 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0022
0023
0024
0025 00000012
=X====== M/12.0.0.44 2014-02-08+19-47-06.774 ========
2014-2-21+16-17-11.703 [error] 1226 1062
=O====== M/12.0.0.70 2014-02-21+16-16-51.140 ========
0000 00000010 "C:\Users\Tom\AppData\Local\Temp\{7993A6F4-5DBE-4034-85CC-E59112033743}\InstallFlashPlayer.exe" -iv 4
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004
0005
0006
0007
0008
0009
0010
0011
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0015 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_70.dll
0016 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_70_Plugin.exe
0017 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0018 00000017 C:\Windows\SysWOW64\Macromed\Flash
0019 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_70.exe
0020 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0021
0022
0023 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0024
0025
0026
0027 00000012
=X====== M/12.0.0.70 2014-02-21+16-17-18.567 ========
2014-2-21+16-42-16.825 [error] 1226 1062
=O====== M/12.0.0.70 2014-02-21+16-42-03.223 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001
0002 00000011 1
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00000013 C:\Windows\TEMP\{B128A8A3-31DE-470D-9AEC-931FF053D924}\Flash32_12_0_0_70.ocx
0005 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_70_ActiveX.exe
0006 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_70_ActiveX.exe
0007 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_70_ActiveX.dll
0008 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010
0011
0012 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0013
0014
0015
0016 00000012
=X====== M/12.0.0.70 2014-02-21+16-42-18.687 ========
2014-2-21+17-41-5.200 [error] 1221 1115
2014-3-11+18-57-59.89 [error] 1226 1062
=O====== M/12.0.0.77 2014-03-11+18-57-43.473 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00000013 C:\Windows\TEMP\{B68E51FE-629C-42DE-9766-AB731C575C2A}\Flash32_12_0_0_77.ocx
0004 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.exe
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.dll
0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009
0010
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012
0013
0014
0015 00000012
=X====== M/12.0.0.77 2014-03-11+18-58-02.584 ========
2014-3-11+19-41-32.944 [error] 1226 1062
=O====== M/12.0.0.77 2014-03-11+19-41-24.842 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016
0017 00000014 C:\Windows\TEMP\{57ECB675-63A2-40CC-B386-C1292A7261DB}\NPSWF32_12_0_0_77.dll
0018 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_Plugin.exe
0019 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_Plugin.exe
0020 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0021 00000017 C:\Windows\SysWOW64\Macromed\Flash
0022 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_77.exe
0023 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0024
0025
0026 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0027
0028
0029
0030 00000012
=X====== M/12.0.0.77 2014-03-11+19-41-34.536 ========
=O====== M/13.0.0.182 2014-04-21+18-45-37.077 ========
0000 00000010 "C:\Users\Tom\AppData\Local\Adobe\AIH.84acd1325e70176f661641a370e54fb66c513944\install_flash_player.exe" -install -iv 8
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
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0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_182.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_182_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020 00000017 C:\Windows\SysWOW64\Macromed\Flash
0021 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_182.exe
0022 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0023
0024
0025 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0026
0027
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0029 00000012
=X====== M/13.0.0.182 2014-04-21+18-45-49.316 ========
2014-4-29+16-44-32.606 [error] 1226 1062
=O====== M/13.0.0.206 2014-04-29+16-43-45.740 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 9
0001
0002 00000011 1
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_13_0_0_206.ocx
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_206_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_206_ActiveX.dll
0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009
0010
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012
0013
0014
0015 00000012
=X====== M/13.0.0.206 2014-04-29+16-44-35.587 ========
2014-4-29+17-42-10.792 [error] 1226 1062
=O====== M/13.0.0.206 2014-04-29+17-42-00.857 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 9
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
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0006
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0009
0010
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0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_206.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_206_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020 00000017 C:\Windows\SysWOW64\Macromed\Flash
0021 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_206.exe
0022 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0023
0024
0025 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0026
0027
0028
0029 00000012
=X====== M/13.0.0.206 2014-04-29+17-42-12.382 ========
2014-5-12+18-5-50.969 [error] 1223 1056
2014-5-13+18-42-25.196 [error] 1226 1062
=O====== M/13.0.0.214 2014-05-13+18-41-53.588 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 9
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_13_0_0_214.ocx
0004 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_ActiveX.exe
0005 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_ActiveX.dll
0006 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0007 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0008
0009
0010 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0011
0012
0013
0014 00000012
=X====== M/13.0.0.214 2014-05-13+18-42-27.675 ========
2014-5-13+19-42-9.823 [error] 1226 1062
=O====== M/13.0.0.214 2014-05-13+19-41-59.891 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 9
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
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0006
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0008
0009
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0011
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0013 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll
0014 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_Plugin.exe
0015 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0016 00000017 C:\Windows\SysWOW64\Macromed\Flash
0017 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
0018 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0019
0020
0021 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0022
0023
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0025 00000012
=X====== M/13.0.0.214 2014-05-13+19-42-10.993 ========
2014-5-27+1-59-7.535 [error] 1226 1062
=O====== M/13.0.0.214 2014-05-29+15-43-53.282 ========
0000 00000010 "C:\Users\Tom\Desktop\uninstall_flash_player.exe" -force
=X====== M/13.0.0.214 2014-05-29+15-44-43.096 ========
=O====== M/13.0.0.214 2014-05-29+15-44-51.162 ========
0000 00000010 "C:\Users\Tom\Desktop\uninstall_flash_player.exe" -force
0001
=X====== M/13.0.0.214 2014-05-29+15-45-08.509 ========
=O====== M/13.0.0.214 2014-05-29+15-46-06.002 ========
0000 00000010 "C:\Users\Tom\Desktop\uninstall_flash_player.exe" -force
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=X====== M/13.0.0.214 2014-05-29+15-46-19.745 ========
=O====== M/13.0.0.214 2014-05-29+15-51-08.129 ========
0000 00000010 "C:\Users\Tom\Desktop\install_flash_player.exe FF.exe"
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0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
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0019 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll
0020 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_Plugin.exe
0021 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0022 00000017 C:\Windows\SysWOW64\Macromed\Flash
0023 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
0024 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0025 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
=X====== M/13.0.0.214 2014-05-29+15-54-25.647 ========
=O====== M/13.0.0.214 2014-05-29+15-56-38.529 ========
0000 00000010 "C:\Users\Tom\Desktop\install_flash_player_ax.exe IE.exe"
0001
0002
0003
0004
0005 00000011 1
0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007
0008 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_13_0_0_214.ocx
0009 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_ActiveX.exe
0010 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_ActiveX.dll
0011 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013
0014
0015 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0016
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0018
=X====== M/13.0.0.214 2014-05-29+15-57-00.728 ========
=O====== M/13.0.0.214 2014-05-31+21-42-41.454 ========
0000 00000010 "C:\Users\Tom\Desktop\uninstall_flash_player.exe" -force
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=X====== M/13.0.0.214 2014-05-31+21-43-05.493 ========
=O====== M/13.0.0.214 2014-05-31+21-43-27.599 ========
0000 00000010 "C:\Users\Tom\Desktop\install_flash_player_ax.exe IE.exe"
0001
0002
0003
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0005 00000011 1
0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007
0008 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_13_0_0_214.ocx
0009 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_ActiveX.exe
0010 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_ActiveX.dll
0011 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
=X====== M/13.0.0.214 2014-05-31+21-43-50.142 ========
=O====== M/13.0.0.214 2014-05-31+21-45-19.553 ========
0000 00000010 "C:\Users\Tom\Desktop\install_flash_player.exe FF.exe"
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=X====== M/13.0.0.214 2014-05-31+21-46-43.694 ========
=O====== M/13.0.0.214 2014-05-31+21-50-57.836 ========
0000 00000010 "C:\Users\Tom\Desktop\install_flash_player.exe FF.exe"
0001
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0005 00000011 1
0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007
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0019 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll
0020 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_Plugin.exe
0021 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0022 00000017 C:\Windows\SysWOW64\Macromed\Flash
0023 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
0024 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0025
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0027 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0028
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0030
=X====== M/13.0.0.214 2014-05-31+21-54-37.049 ========
=O====== M/13.0.0.214 2014-06-01+22-52-23.324 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_Plugin.exe"
=X====== M/13.0.0.214 2014-06-01+22-52-30.328 ========
=O====== M/13.0.0.214 2014-06-01+23-21-29.956 ========
0000 00000010 "C:\Users\Tom\Desktop\uninstall_flash_player.exe" -force
=X====== M/13.0.0.214 2014-06-01+23-21-36.539 ========
=O====== M/13.0.0.214 2014-06-01+23-22-01.780 ========
0000 00000010 "C:\Users\Tom\Desktop\uninstall_flash_player.exe" -force
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=X====== M/13.0.0.214 2014-06-01+23-22-16.007 ========
=O====== M/13.0.0.214 2014-06-01+23-47-53.357 ========
0000 00000010 "C:\Users\Tom\Downloads\install_flash_player.exe"
0001
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0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
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0019 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll
0020 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_Plugin.exe
0021 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0022 00000017 C:\Windows\SysWOW64\Macromed\Flash
0023 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
0024 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0025 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
=X====== M/13.0.0.214 2014-06-01+23-48-37.451 ========
=O====== M/13.0.0.214 2014-06-02+03-58-20.441 ========
0000 00000010 "C:\Users\Tom\Desktop\uninstall_flash_player.exe" -force
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0040 00000011 1
=X====== M/13.0.0.214 2014-06-02+04-00-07.599 ========
=O====== M/13.0.0.214 2014-06-02+04-15-24.141 ========
0000 00000010 "C:\Users\Tom\Desktop\install_flash_player.exe FF.exe"
0001
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0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
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0019 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll
0020 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_Plugin.exe
0021 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0022 00000017 C:\Windows\SysWOW64\Macromed\Flash
0023 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
0024 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0025 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
=X====== M/13.0.0.214 2014-06-02+04-15-49.085 ========
=O====== M/13.0.0.214 2014-06-02+04-16-06.310 ========
0000 00000010 "C:\Users\Tom\Desktop\install_flash_player_ax.exe IE.exe"
0001
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0003
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0005 00000011 1
0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007
0008 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_13_0_0_214.ocx
0009 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_ActiveX.exe
0010 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_ActiveX.dll
0011 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013
0014
0015 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0016
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=X====== M/13.0.0.214 2014-06-02+04-16-27.588 ========
=O====== M/14.0.0.125 2014-06-17+15-18-49.267 ========
0000 00000010 "C:\Users\Tom\AppData\Local\Adobe\install_flash_player_ax.exe" -install -iv 10
0001
0002 00000011 1
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00000013
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_125_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_125_ActiveX.dll
0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009
0010
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012
0013
0014
0015 00000012
=X====== M/14.0.0.125 2014-06-17+15-19-03.713 ========
=O====== M/13.0.0.214 2014-06-24+20-35-29.626 ========
0000 00000010 "C:\Users\Tom\Downloads\install_flash_player.exe"
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
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0005
0006
0007
0008
0009
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0011 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll
0012 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_Plugin.exe
0013 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0014 00000017 C:\Windows\SysWOW64\Macromed\Flash
0015 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
0016 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0017
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0019 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0020
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=X====== M/13.0.0.214 2014-06-24+20-36-14.304 ========
=O====== M/13.0.0.214 2014-06-27+15-35-10.845 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_Plugin.exe" -maintain plugin
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=X====== M/13.0.0.214 2014-06-27+15-35-22.061 ========
=O====== M/14.0.0.125 2014-06-28+03-48-08.802 ========
0000 00000010 "C:\Users\Tom\AppData\Local\Temp\fp_pl_pfs_installer.exe"
0001
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0005 00000011 1
0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007
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0017 00000014
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_125_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020 00000017 C:\Windows\SysWOW64\Macromed\Flash
0021 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_125.exe
0022 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0023
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0025 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0026
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=X====== M/14.0.0.125 2014-06-28+03-48-30.533 ========
2014-7-8+22-6-31.567 [error] 1226 1062
=O====== M/14.0.0.145 2014-07-08+22-06-21.849 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00000013
0004 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_145_ActiveX.exe
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_145_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_145_ActiveX.dll
0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009
0010
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012
0013
0014
0015 00000012
=X====== M/14.0.0.145 2014-07-08+22-06-34.578 ========
2014-7-8+23-6-27.531 [error] 1226 1062
=O====== M/14.0.0.145 2014-07-08+23-06-22.258 ========
0000 00000010 FlashPlayerInstaller.exe -install -iv 11
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
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0005
0006
0007
0008
0009
0010
0011 00000014
0012 00000025 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_145_Plugin.exe
0013 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_145_Plugin.exe
0014 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0015 00000017 C:\Windows\SysWOW64\Macromed\Flash
0016 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_145.exe
0017 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0018
0019
0020 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0021
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0024 00000012
=X====== M/14.0.0.145 2014-07-08+23-06-28.888 ========
=O====== M/14.0.0.179 2014-08-17+20-56-08.535 ========
0000 00000010 "C:\Users\Tom\AppData\Local\Adobe\install_flash_player.exe" -install -iv 10
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
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0017 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_179_Plugin.exe
0018 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0019 00000017 C:\Windows\SysWOW64\Macromed\Flash
0020 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_179.exe
0021 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0022
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0024 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0025
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=X====== M/14.0.0.179 2014-08-17+20-56-21.460 ========
2014-8-30+19-46-18.652 [error] 1226 1062
=O====== M/14.0.0.145 2014-08-30+19-41-12.531 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_145_ActiveX.exe"
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0089 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
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0110 00000011 1
=X====== M/14.0.0.145 2014-08-30+19-46-28.293 ========
=O====== M/14.0.0.176 2014-08-30+20-14-55.145 ========
0000 00000010 "C:\Users\Tom\AppData\Local\Adobe\install_flash_player_ax.exe" -install -iv 8 -au 0
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006 00000013
0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_176_ActiveX.exe
0008 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_14_0_0_176_ActiveX.dll
0009 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012 00000012
=X====== M/14.0.0.176 2014-08-30+20-15-03.108 ========
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There are indeed some errors showing in the log file. Can you try a clean install as described in https://forums.adobe.com/thread/928315
You will have to reinstall both ActiveX and plugin.
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I attempted a clean install, by uninstalling all Flash Player files first. The mms.cfg file is supposed to be opened, revealing the " %appdata%" files, the system32/Macromed/Flash file(s), and the sysWow64/Adobe/Flash files that also should be deleted, as per Adobe instructions. The computer will not open this file, per se, instead, shows me a dialog box with a list of applications that I must choose from, to open the file. I chose to use Acrobat Reader, but the PC tells me that Reader cannot do the job for some reason, and from that point, the necessary steps get so detailed and complicated that I don't understand them. I am not very astute with such procedures, and do try to play it by ear as best I can, but this is beyond me, unless an expert is willing to help.
Also, there was an .ocx file left behind after I deleted everything else, and I am being told that I must have Administrator's permission to delete it, and successfully navigating through these steps have proven to be too elusive as well.
Call me plain old stupid, but I am, so far, unable to go forward with a clean install, until these issues have been resolved. I am going to have another look to see if there is anything further that I might be "savvy" enough to do to get me started, but I am not etching that in stone.
If it is at all possible, ANY assistance would be welcomed, to say the least.
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Hello,
Regarding "The mms.cfg file is supposed to be opened, revealing the " %appdata%" files, the system32/Macromed/Flash file(s), and the sysWow64/Adobe/Flash files that also should be deleted, as per Adobe instructions" What instructions indicate this? Please provide the URL to where you got this information. The mms.cfg file contains some configuration information for the Flash Player that the player writes to during install/uninstall. It is not opened to be viewed by the user during install/uninstall, and it doesn't list files that should be deleted.
If you have run the uninstaller and some files remain, they may have been in use during a previous upgrade/install. If so, these files will be marked (in the registry) for deletion upon system reboot. If the files remain after a reboot, or you're not able to remove them manually as a user with Administrative permissions, then the permissions on the file may have become corrupt.
Please ensure no programs are open, run the uninstaller and reboot your machine. This should remove all Flash Player files.
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Maria
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You should not need to open these files, just delete them. (Yes, using an Administrator account.)
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