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Hi,
I have to retry several times connection before the authorization process starts. But once started the process is endless.
I don't get any exception.
I am not able to delete any previous authorization , if any, using (ctrl + Maj + D)
Windows 7
ADE version 2.0.1
Thanks for your help
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I reply to myself, in case it could help someone else.
- I updated Norton and Windows firewall, still not working
- I uninstalled ADE 2.0 and installed 1.7.2 from : http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
then as soon ADE was opened I got:
E_ADEPT_IO ActivationServiceInfo Error%20#2032
- Did more researches and tested a solution found in:
http://forums.adobe.com/thread/315028
I don't understand why but it works:
- uninstall ADE
- Download ADE using IE browser and not CHROME as I did
- reinstall
--> it works
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This was not the end of my problems.
After having downloaded and installed ADE 2.0 using IE and got my PC authorization, I tried to execute a acsm file ( in fact a xml file) downloaded from my books provider site.
Then I got a connection issue with no more comment from ADE 2.0.
Then I right-clicked on the "Download" button on the provider site ( or on the option sent in the provider mail), copied it in a IE windows URL field and executed it, downloaded the acsm file and executed it by double-clicking.
Then I was able to get the Epub file.
After that all is working fine even using CHROME as default browser to download and execute acsm files.
To summarize:
To get ADE working on a Windows 7 with CHROME as default browser I had to:
1) uninstalled ADE downloaded and installed using CHROME
2) Download and install ADE using Internet Explorer
3) Download and execute a acsm file, using IE, just once
4) Then I can get Epub files using CHROME or IE
This seems strange, I would be interested by a technical explanation to avoid to loose 3 days more a next time.
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Thanks a lot. I have exactly the same problem. I will try your method