16 Replies Latest reply: Sep 9, 2014 9:34 AM by NickBarfuss

Creative cloud doesnt create a cloud folder on my Users Folder?

Murat Ozgul Jun 18, 2013 8:32 AM

Hi normally when you install creative cloud make a new folder on Users folder on MAC. But installed 2 times and still I dont have a creative cloud folder on my Users folder?

1. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

Ken G. Rice Jun 18, 2013 11:49 AM (in response to Murat Ozgul)

The Creative Cloud application will create an Adobe Creative Cloud folder inside the Applications folder on your Mac.

If you mean the file syncing service, it is still suspended. More details in this blog post http://blogs.adobe.com/creativecloud/major-update-to-adobe-creative-cloud-now-available/ under So, what's next?
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2. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

Murat Ozgul Jun 20, 2013 3:24 PM (in response to Ken G. Rice)

Yes Im asking Sync Folder doesnt have my User Folder on MAC? first manager installer creating Creative Cloud folder under the user folder I formated to my HD and clean installed all CC but there is no any Sync Folder?
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3. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

David__B Jun 21, 2013 2:55 PM (in response to Murat Ozgul)

No Sync Folder gets created when installing now, because it was part of the File Sync functionality which is currently not included. It was removed while being updated. It will be brought back once improved. More info is explained in the blog post above. When its brought back, it will be inside the Files section of the Creative Cloud desktop app, and the user specific Creative Cloud Files folder will get created then.
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4. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

_sagoPalm Jul 18, 2014 7:14 PM (in response to David__B)

Okay its mid July and still no sync service for mac?????
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5. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

Ken G. Rice Jul 21, 2014 11:03 AM (in response to _sagoPalm)

@_sagoPalm - File syncing has been available for several months now.
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6. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

Murat Ozgul Jul 21, 2014 12:11 PM (in response to _sagoPalm)

You must to activate it from Assets/Files on CC Aplication. Then create a folder automatically in your User folder...
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7. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

Murat Ozgul Jul 22, 2014 10:35 AM (in response to _sagoPalm)

Or directly on/off inside the CC app preferences...
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8. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

Sandra123 Jul 23, 2014 9:30 PM (in response to Murat Ozgul)

I've been trying this and it's not working. I go to the Assets/Files tab in the CC application and under Files, It asks me to start syncing my files and i click "start sync" and it loads for about 30 secs and then it goes back to the same screen. I don't know what else to do.
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9. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

Murat Ozgul Jul 24, 2014 9:52 AM (in response to Sandra123)

After 'Start Sync" did you check on your CC preference it is on or off? And try quit app and restart again after "Start Sync". Also Adobe released new update today for CC please update your CC app.

Creative Cloud Help | Creative Cloud app for desktop | Release Notes
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10. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

StilesAjax Jul 25, 2014 8:17 AM (in response to Murat Ozgul)

Sandra123: This happens to me also.

Murat: Good call. I've tried all of these (in several orders) to no avail.

Sandra123: Did Murat's suggestions work for you? (I hope so...)

We will figure something out.

Alex
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11. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

derekajack Jul 28, 2014 5:48 AM (in response to StilesAjax)

Hi,

Please try the following workaround:
MAC
1. Quit the Creative Cloud desktop application.
2. In Terminal, copy and paste this command:
rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix
3. Launch the Creative Cloud desktop application and start syncing.

WINDOWS
1. Quit the Creative Cloud desktop application.
2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.
3. Copy and paste this command at the command prompt:
del %APPDATA%\Adobe\CoreSync\options.tix
4. Launch the Creative Cloud desktop application and start syncing.
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12. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

StilesAjax Jul 28, 2014 9:14 AM (in response to derekajack)

Thanks!
A
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13. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

myhrik Aug 4, 2014 12:11 PM (in response to derekajack)

Thanks!! I've been scratching my head around this for several weeks. The terminal command fixed it.
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14. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

YMASH Aug 5, 2014 6:36 PM (in response to Murat Ozgul)

Helped me too. Thank you!
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15. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

Iamadi Aug 23, 2014 8:26 AM (in response to Murat Ozgul)

Perfect thanks. Glad I found this as I'd almost given up trying to get it to work and can stop pulling my hair out and swearing now!

Adi
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16. Re: Creative cloud doesnt create a cloud folder on my Users Folder?

NickBarfuss Sep 9, 2014 9:34 AM (in response to derekajack)

Thank you so much derekajack, Your solution for Mac worked liked a charm!
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