6 Replies Latest reply: Sep 10, 2014 11:44 PM by CNance15

Premiere Pro Crashing on my first start of the Program

CNance15 Sep 10, 2014 10:08 PM

So I purchased my subscription to Premiere Pro today and got everything downloaded with CC and the second I start up Premiere pro I select New Project and then the Program Closes down. I've Unistalled and re-installed, restarted my PC and still no luck and I am running on a PC. I have tried numerous things like Run as Administrator, Updating drivers, Restarting, and nothing. My Media Encoder CC works perfectly fine.

PC Specs:

Operating System: Windows 8 64-Bit

Processor: Intel Core i5-3350P 3.10GHz Quad Core

RAM: 6GB

Hard Drive: 4TB

GPU: NVIDIA GeForce GTX 660

Monitor: ASUS 1920x1080

Thank You!!

1. Re: Premiere Pro Crashing on my first start of the Program

A.Kubba Sep 10, 2014 11:05 PM (in response to CNance15)

Hi,

does it crash at a particular start up point while loading the plug ins?
Can you check the error report and let us know of the faulting module?

Thank You
Arjun
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2. Re: Premiere Pro Crashing on my first start of the Program

CNance15 Sep 10, 2014 11:12 PM (in response to A.Kubba)

It crashes a few seconds after I either load a previous project or create a new one. This is my first day using the program so I have not done anything with it or done any editing and Zero errors pop up the program disappears without any extra windows.
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3. Re: Premiere Pro Crashing on my first start of the Program

A.Kubba Sep 10, 2014 11:19 PM (in response to CNance15)

ok,

go to c:-program files*86-common-Adobe-SLCache, rename the SL Cache to old SL cache
go to c:-Program Data-Adobe-SLStore and rename the Sl store to old SL Store.
Program Data is a hidden folder so have to change the view option in order to find the folder.

After following these steps run the application as admin.

Thank You
Arjun
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4. Re: Premiere Pro Crashing on my first start of the Program

CNance15 Sep 10, 2014 11:21 PM (in response to A.Kubba)

Ill get a Screen Capture for you!!!!
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5. Re: Premiere Pro Crashing on my first start of the Program

CNance15 Sep 10, 2014 11:22 PM (in response to A.Kubba)

Sorry didnt see that last Ill try that and let you know. If it doesnt work Ill record my screen and post it so you can see what it is doing.
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6. Re: Premiere Pro Crashing on my first start of the Program

CNance15 Sep 10, 2014 11:44 PM (in response to A.Kubba)

It Worked Thank You very much!!!!
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Premiere Pro Crashing on my first start of the Program

1. Re: Premiere Pro Crashing on my first start of the Program

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4. Re: Premiere Pro Crashing on my first start of the Program

5. Re: Premiere Pro Crashing on my first start of the Program

6. Re: Premiere Pro Crashing on my first start of the Program

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