After downgrade, WebHelp output displays as blank

[Limiz]

I recently had to temporarily use a newer version of the technical communications suite because of a computer crash, after which I had to go back to the older version -- the company I work at had a license to the older version.

Because I was working on RoboHelp 11, I couldn't open my projects when I was back to RH 10. I used the instructions in this post: Downgrade a RoboHelp Project | WvanWeelden.eu, and was able to open the project and make some changes, but when I generate to WebHelp and try to preview locally, I get a blank page on my browser. The only thing I see is a border between the supposed TOC and content, however there is nothing there. I tried to delete the CPD file, and to empty the SSL > WebHelp folder and re-generate, and I wasn't successful.

I wasn't encountering any problems with this project before the downgrade, so I suppose that is the cause, however I'm not sure what to do, and whether this means that the output won't display live as well as locally.

[Peter Grainge]

Have you applied all the Rh10 patches?

See Adobe - Support : RoboHelp Support Center : Service Releases and Willam's site where he has some excellent home brewed patches.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Limiz]

Thank you Peter! I will give these a try, although everything was working before the unexpected upgrade and then the downgrade back to 10. I wonder if something in that process has messed up the output.

[Peter Grainge]

Possibly but finding out what is another matter. First you have to rule out the known possible causes.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Limiz]

I tried to install the RH10 patches and no luck . Any ideas?

[Limiz]

Well, since I was trying to preview in Chrome, as I always do, I just thought to try the preview in IE. WebHelp seems to display perfectly. So it seems to be a Chrome issue - at least I know the output is OK (and our app works on IE only so that isn't an issue). I'll install the additional patch with the Chrome fix - the only one I haven't tried yet, and I'll see if that solves the Chrome issue as well.

[Limiz]

Voila, this patch also fixed the Chrome issue

WebHelp doesn't load in Chrome and refreshes continuously