3 Replies Latest reply: Sep 11, 2014 8:23 PM by ssherald RSS

    Photoshop CC fails to install on Windows 8.

    seennaa Community Member

      Photoshop CC fails to install on Windows 8. keeps says failed

        • 1. Re: Photoshop CC fails to install on Windows 8.
          Romsinha Employee Hosts

          Hi seennaa,

           

          Please let us know the exact error message. Review the log files: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

           

          Regards,

          Romit Sinha

          • 2. Re: Photoshop CC fails to install on Windows 8.
            zagarskas Community Member

            I am having the same problem.

            failed with exit code: -2147024546

            Exit Code: 6'

             

             

            full message--------------------

            <PRE>Exit Code: 6

            Please see specific errors below for troubleshooting. For example,  ERROR:

             

             

             

             

            -------------------------------------- Summary --------------------------------------

             

             

            - 0 fatal error(s), 4 error(s)

             

            ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------

             

            ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546

             

            ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\z~1\AppData\Local\Temp\{7A33E537-411C-4385-90FA-04CAAD231422}\Photoshop_15_LS20 _win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

             

             

            ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------

             

             

            ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546

             

             

            ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\z~1\AppData\Local\Temp\{7A33E537-411C-4385-90FA-04CAAD231422}\Photoshop_15_LS20 _win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com

             

             

            -------------------------------------------------------------------------------------

             

             

            </PRE>

            • 3. Re: Photoshop CC fails to install on Windows 8.
              ssherald Community Member

              I too have had the same problem and also with Illustrator 2014 and Indesign 2014