After 10-20mins of loading it will state that I have incorrect username/password.
I asked our IT department to run a check on our server regarding login details, report say they dont see any problem.
Since I started using Muse CC 2014, this problem with uploading to FTP Server started.
Is this a problem from Adobe Muse CC 2014?
TIA.
Hi Randy,
This error usually occurs when the user's FTP credentials are incorrect or when the user does not have permissions to access the FTP server.
Can you try and connect to your Ftp server using some third party service like Filezilla, CoreFtp etc. Just to confirm that the credentials are correct.
Please do let me know if you are able to connect to your Ftp server using Filezilla.
Regards,
Rohit Nair
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Please download the file http://muse.adobe.com/assets/ftp2014fix.zip, unzip it, and save the contained file ftpPrefs.xml to the following location:
On Windows: %appdata%\Roaming\Adobe\Adobe Muse CC\2014.0 (You can type this in the Path bar at the top of the Windows Explorer window.)
On Mac: ~/Library/Preferences/Adobe/Adobe Muse CC/2014.0 (You can type this in the Go To Folder dialog using Shift+Command+G. The leading tilde "~" is required.)
Muse uses FTP Extended Passive Mode (EPSV). It's the preferred FTP mode for optimal performance, but we're finding some hosting providers have FTP servers configured such that EPSV is not supported or EPSV only works if you're inside the same firewall as the FTP server. The ftpPrefs.xml file above, turns off EPSV mode. So if that is the problem in this case, putting that file in place should enable you to successfully login and upload without errors.
Hi Rohit,
Thank you for your response.
I downloaded FileZilla and login with the same credentials I used on Muse.
"Status: Directory listing successful"
This means our credentials are accurate, right?
Hi Zak,
Thanks for your help.
I did as you told, but still cannot upload to our FTP host.
Btw, I restarted Muse after pasting the file.
Sorry, typo in my previous post. Assuming you're running Muse 2014.1 (not 2014.0), then the path is:
On Windows: %appdata%\Roaming\Adobe\Adobe Muse CC\2014.1 (You can type this in the Path bar at the top of the Windows Explorer window.)
On Mac: ~/Library/Preferences/Adobe/Adobe Muse CC/2014.1 (You can type this in the Go To Folder dialog using Shift+Command+G. The leading tilde "~" is required.)