Flash Player will not install on Mac OS X Version 10.9.4

[kouponkim]

I have been spending hours trying to resolve this problem. I have uninstalled & installed the Flash Player numerous times without success. Currently, Adobe website says I do not even have the Flash Player installed even though I received the box telling me that it has been installed successfully. I have followed several discussion threads trying to resolve this on my own.

HELP!

I am using a MacBook Pro, OS X version 10.9.4 running Safari 7.0.6. I am trying to install the latest version on the Flash Player.

Yes, I close Safari each time I have tried to download. Yes, Java Script is enabled.

[_maria_]

Hello kouponkim,

Does the installer fail with an error or does it complete successfully?  If it fails with an error, please post a screenshot.

Flash Player files are installed to the /Library/Internet Plug-ins directory.  Do you see 'Flash Player.plugin' in that directory?

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Maria

[kouponkim]

It completes successfully or so it says. I get through all 3 steps.

No I do not see it in that file folder. Yes, I know how to find the library/Internet Plug-ins file (it is hidden in version 10.9.4 but I know how to find it).

Sorry for delay in responding. This is still very important to me to get this fixed. I manage a website that utilizes flash player.

Kim

[kouponkim]

Hi. I am still unable to use the latest Flash Player.

Kim

[_maria_]

Hi Kim,

If you're not seeing 'Flash Player.plugin' in the /Library/Internet Plug-ins directory then it is not installed.  The browsers know to find Flash Player in that directory.

Please provide screenshots of the installation completion screen (How to post a screenshot in the forum).

Thank you.

--

Maria

[kouponkim]

This is what I get every time I installed the plug in.

The Flash Player is not in /Library/Internet Plug-ins directory. How do I get it in there?

[jeromiec83223024]

Please try downloading and running this installer:

http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_15_osx.d...

If that doesn't work, can you please post the install logs?

Where do I find the Flash Player installation log on the Macintosh?

[kouponkim]

See screen shots. Said it installed it but still not there.

[_maria_]

Hi Kim,

There are no screenshots posted.  Along with posting the screenshot, please provide the following install log files:

• /private/var/logs/install.log
• /Users/YourUserID/Library/Logs/FlashPlayerInstallManager.log

Both log files will be fairly large. Instead of posting them in you're reply, you can follow the instructions here to upload them, How to share a document.

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Maria

[kouponkim]

Before I go through the process of signing up with Adobe ID. I don’t know where to look for those 2 logs.

I searched Finder. install.log did return a few but the dates are years old. Snd FlashPlayerinstallManager.log returned nothing.

Kim

[_maria_]

Hi,

You already have an Adobe ID. It's what you're using to log into the forums.

You can use the Console app to view the log files.  Open Console (in /Applications/Utilities).  A list of log files will appear on the left and the content on the right. Search through the list for the files, FlashPlayerInstallManager.log will be in ~/Library/Logs and install.log will be in /var/log, then right-click on the file and select "Reveal in Finder".  If you don't have right-click enabled in your mouse, you can select the file, then on the main Console menu select File > Reveal in Finder.

There should be a current versions of these files.  Flash Player creates/writes to FlashPlayerInstallManager.log every time Flash Player is installed or uninstalled and install.log file is a system file that is written to every time an application is installed.

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Maria

[jeromiec83223024]

Are you running any AntiVirus/AntiMalware software that may accidentally be preventing the installation?

[kouponkim]

No I am not.