3 Replies Latest reply: Sep 22, 2014 3:12 AM by K.Woods

I can't find purchase add-ons file in my computer so I can't import it to Lr. I try using Adobe Extension but it still not working.

jormkwan l. Sep 9, 2014 11:57 PM

it shows in creative cloud that it has been installed but I can't find the file in download folder or anywhere else. What should I do to install this in my Lr.

I try Adobe Extension but didn't work too.

1. Re: I can't find purchase add-ons file in my computer so I can't import it to Lr. I try using Adobe Extension but it still not working.

kelslaffy Sep 14, 2014 7:04 PM (in response to jormkwan l.)

I'm having the same problem! Please help!
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2. Re: I can't find purchase add-ons file in my computer so I can't import it to Lr. I try using Adobe Extension but it still not working.

PresetsGalore Sep 14, 2014 10:18 PM (in response to kelslaffy)

Hello, I am the developer of these presets and I am so glad I checked the forum! Please contact me at contact@presetsgalore.com so I can send you this product via zip file. I'm not sure why people are encountering this problem purchasing from Adobe, but it happens sometimes.

Rachael
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3. Re: I can't find purchase add-ons file in my computer so I can't import it to Lr. I try using Adobe Extension but it still not working.

K.Woods Sep 22, 2014 3:12 AM (in response to PresetsGalore)

We have identified a lag in obtaining products on Windows machines whereby a reboot is necessary to kick-start the product installation. We are investigating this. For Lightroom products, it is best to use only the CC Desktop App - available from http://creative.adobe.com/products/creative-cloud, rather than Extension Manager.
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