Cannot install FP 15 on Windows 7 Home Premium 64 bit

[Guest]

This is my first time asking on the forums.  Normally I find answers on the interweb because other people have already traveled the path. Please forgive me if I break any protocols.

Your FAQ site talks about loading Flashplayer 15 onto computer and web browser, but skips right over the part I cannot get past: How to install it on my computer.

I downloaded it to my desktop.  I double clicked it and waited.  And waited.  No further activity.  No confirmations of any sort. 

So I re-downloaded, thinking maybe my internet connection might have paused.  Again, no loading success.    I even followed one adobe site recommendation to unload the old one from my computer.  Now I don't even have the old version to fall back on.

Please help.  Everything needs FP to function.  I believe even my refrigerator and electric razor need it.

Thanks.

[Wuestyette]

I have had the same problem for the last few weeks. Tonight, I got frustrated and restored the default settings for Internet Explorer, and it worked! Go to Internet Options, select the Advanced tab, then under "Reset Internet Explorer Settings", select Reset.

[_maria_]

Hi jrobinsc1

To confirm, are you downloading the installer from get.adobe.com/flashplayer, or from a help page?  Can you please post the install.log file posted at C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash.  The files may be fairly large, if so you can upload them following the instructions here, How to share a document.

--

Maria