2 Replies Latest reply: Sep 15, 2014 8:06 PM by Captiv8r

RoboHelp for HTML 9 - Problem with viewing .chm file on 64bit machine

Givi5 Sep 15, 2014 2:56 AM

I am working with RoboHelp for HTML 9 on a 32 bit machine. Recently, we encountered problems when viewing a .chm file on a 64 bit machine. The TOC was fine, but the topics did not appear, only error message "Navigation of this web page cancelled". My compilation settings did not change since the last compilation some months ago. What happens?

1. Re: RoboHelp for HTML 9 - Problem with viewing .chm file on 64bit machine

Willam van Weelden Sep 15, 2014 5:11 AM (in response to Givi5)

This issue is normally related to opening a CHM which is stored on a network location. So please make sure that the CHM is saved on a local drive AND that the CHM is unblocked. (You do that in the file properties.)

Kind regards,

Willam
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2. Re: RoboHelp for HTML 9 - Problem with viewing .chm file on 64bit machine

Captiv8r Sep 15, 2014 8:06 PM (in response to Willam van Weelden)

Generally, I've only ever seen the need to ensure the CHM is unblocked if it has been downloaded from the web. I could see where it could possibly occur if one moved the CHM from a network drive to a local drive, but I'm skeptical that would be required in that case.

Cheers... Rick
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