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Unable to save LiveCycle PDF form in Adobe Reader: Steps on Adobe don't work

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Level 2

I went to follow the steps provided in the help video on Adobe. Two issues I couldn't solve:

  1. How do you login to LiveCycle via the web as an admin? How do you get to the LiveCycle admin portal?
  2. The local host (http://localhost:8080/ReaderExtensions) is unavailable. Every time I try to go there I get a 500 error message page. What is the new local host?

The steps I followed were:

So according to a video on its official website, in order to enable LiveCycle forms in Reader so they can be saved you need an Adobe Reader Extension which means we need a Reader Extension Credential loaded onto the server. For that you need to purchase a Reader extension license from Adobe.

However, there is a trial version Eric or Jay could instal for me on the Remote Desktop. They can find it at:

http://www.adobe.com/devnet/livecycle.html

They will want to download the “Trial Reader Extensions Certificate” under “Downloads and updates”. It’s a 30 day trial which should work fine for our needs.

The credential then needs to be imported into the Adobe Administrator. To do that they need to:

  • Login to LiveCycle as an admin (via the web?)
  • Go to “Settings"
  • Go to “Trust store management”
  • Go to “Local credentials”
  • Click “Import"
    • Trust store type should be “Reader Extensions Credential”
    • Give it a name (i.e. Alias)
    • Browse to credential file
      • .pfx is the credential file
      • .txt is the password
        • Right-click the .txt
        • Click “Open”
        • Copy password from notepad
        • Close notepad
        • Open the .pfx file
    • Paste in password copied from .txt file under “Password” in import form
    • Click OK

Then there’s something about going to Adobe LiveCycle Reader Extensions program (http://localhost:8080/ReaderExtensions). Don’t ask. I’m personally lost at this point.

In Extensions program they need to:

  • Select the Extensions credential
  • Click the check box next to
    • “Basic form fill-in”
    • “Import and export data”
    • “Submit outside of web browser”
    • “Database and web service connectivity”
    • “Digital Signatures”
    • “Commenting”
    • “Online Commenting"
  • Set “Draft Level” to “Final”
  • Click the check box next to “Full Save”
  • “Browse” to the SNAP Survey I created and saved on the server.
  • Click “Apply”

In new window that appears:

  • Click “Download”
  • Save back to the server
1 Reply

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Level 8

If you're on the machine that's running LC the administrator console is http://localhost:8080/adminui

If you're not able to get to localhost:8080/ReaderExtensions then I suspect the LiveCycle server is not on your machine.  If that's the case you'll have to find out the name of the server running LiveCycle and connect using that name instead of localhost.