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Repetitive App Crash - Can't update

Community Beginner ,
Sep 12, 2014 Sep 12, 2014

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So today, I turned on my computer, started up Firefox and Flash started crashing.  Immediately couldn't load anything.  Tried to update and the update launcher crashes.  Uninstalled Flash and tried to reinstall, installation launcher crashes.

Nothing is working.  I've restarted my computer and tried it again with Chrome and the installation launcher is not working.  Just keeps saying Error APPCRASH.

What do I do?

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Community Beginner , Sep 14, 2014 Sep 14, 2014

. .  It was a video card driver issues.  I began to get COM Surrogate and Windows Explorer APPCRASH errors as well so I checked the video card drivers. . . Yup. . F*cking Windows.  You're fine Adobe. . All's good. 

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Adobe Employee ,
Sep 12, 2014 Sep 12, 2014

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Please provide a screenshot of the crash dialog window.

What is OS is this on?

Is this the online installer, downloaded from get.adobe.com/flashplayer, or the offline installer downloaded from a different location.

Thank you,

--

Maria

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Community Beginner ,
Sep 12, 2014 Sep 12, 2014

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2013-07-03-01-35-19-071103.png

The image looks exactly like this all across Firefox. Will not load anything.  I finally found this version to install and it finally loaded and reinstalled flash on my computer:  Where can I find the "Extended Support Release" of Flash Player for Windows or Macintosh?

But Flash is still not functioning with Firefox in any manner.  I've had to use Chrome all day and it's horrible but at least flash works with it.

Any ideas of why it's not running on Firefox?

I am on Windows 7.

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Community Beginner ,
Sep 14, 2014 Sep 14, 2014

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It's been 2 days and nothing is still functioning on Firefox.  Please help!  Is there anything that would be causing this malfunction?

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Community Beginner ,
Sep 14, 2014 Sep 14, 2014

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. .  It was a video card driver issues.  I began to get COM Surrogate and Windows Explorer APPCRASH errors as well so I checked the video card drivers. . . Yup. . F*cking Windows.  You're fine Adobe. . All's good. 

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Adobe Employee ,
Sep 15, 2014 Sep 15, 2014

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Hello,


I'm glad you were able to resolve the issue and all's good again.

--

Maria

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