goHastings not showing as ebook vendor?

[CyberAbel]

Hi, my name is Abel. I recently purchased an ebook from goHastings.com but when loading adobe digital editions it won't appear as a vendor in the drop down menu to authorize and download the ebook through the ACSM file provided by the vendor. I'm getting error  E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER using windows 7 Also contacted support service and they told me to read their faqs which i did and I'm waiting for them to reset the activation code for my purchase, waiting to see the problem resolved. Please help thanks.

[Prabhanjan]

Hi,

1. Use your login ID to first activate the Digital Editions, and then try to fulfill the ACSM

2. E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

Thanks!

[CyberAbel]

Hi Prabhanjan, I already activated Adobe Digital Editions and still unable to download. goHastings hasn't answered my reply yet.  Thanks.

Update: GoHastings replied but unfortunately i asked for refund because i tried even with Bluefire ebook reader for windows and used my adobe credentials but when loading ACSM file it give error that ebook is licensed to other user, and i can't replace the ebook  order now either the purchased item is shown out of stock. Thanks in advance.