2 Replies Latest reply: Sep 16, 2014 5:46 AM by kenphipp5

I can't sync to my files In the CC desktop app

kenphipp5 Sep 15, 2014 6:29 PM

I can't sync to my files In the CC desktop app Assets/Files/ I hit the "Start Syncing" button and get the waiting wheel, but never get to my files. Up under the gear (settings) icon. it says file synch is off (and greyed out), and I go to Preferences/Files turn the sync to on and close the box, and it still under the gear (settings) icon. it says file synch is off (and greyed out).

1. Re: I can't sync to my files In the CC desktop app

kenphipp5 Sep 15, 2014 6:42 PM (in response to kenphipp5)

I deleted my oobe.db file .. and that didn't work
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2. Re: I can't sync to my files In the CC desktop app

kenphipp5 Sep 16, 2014 5:46 AM (in response to kenphipp5)

Just found another very helpful post from Ben Mordue with the solution:

* Quit the Creative Cloud Desktop app

* In terminal, type:
rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

When you relaunch the CC desktop app, and press the Start Syncing button, it should work.
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