8 Replies Latest reply: Nov 12, 2014 4:36 AM by JGaf

javascript exception error

JGaf Sep 16, 2014 4:28 AM

Hi,

I'm using RH11, Webhelp 11.01.235...

I receive a very vague "javascript alert" error when switching between content categories while viewing in Chrome v37.0. Selecting OK to this message clears it and then I can view my docs okay.

I'm also using Zoom search, and frankly, can't remove it from my project due to the number of files to test. But, this error does not occur when clicking through the toolbar (content, index, print)

Anyone else have this issue? I really need to fix it..........

thanks!

1. Re: javascript exception error

Jeff_Coatsworth Sep 16, 2014 7:09 AM (in response to JGaf)

Is it only happening when using Chrome or does it occur with other browsers?
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2. Re: javascript exception error

Willam van Weelden Sep 16, 2014 7:59 AM (in response to Jeff_Coatsworth)

So what is the error message?

Kind regards,

Willam
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3. Re: javascript exception error

JGaf Sep 16, 2014 8:12 AM (in response to Willam van Weelden)

Yes, it only happens on Chrome

And the very helpful and descriptive message is:

JavaScript Alert

Exception: reply for which no request exist

The only option on the message is "OK".

Again, it only happens, so far, when switching between content categories (I have three). After hitting OK the doc displays correctly.

This message can be reproduced by at least one other person, too.
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4. Re: javascript exception error

Willam van Weelden Sep 22, 2014 7:08 AM (in response to JGaf)

This is an issue in the latest version of the help that only occurs only when the help is viewed locally. Please report a bug to Adobe: Adobe - Feature Request/Bug Report Form

Kind regards,

Willam
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5. Re: javascript exception error

JGaf Sep 22, 2014 7:54 AM (in response to Willam van Weelden)

thank you.

I reported the bug and already received a response that they are aware of it and it will be fixed in the next update. (i'll try to remember to report back here!)

thanks again!
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6. Re: javascript exception error

f.povoa.cinq Oct 21, 2014 12:20 PM (in response to JGaf)

Has that been solved on RH 11.0.3?
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7. Re: javascript exception error

Willam van Weelden Oct 28, 2014 12:02 AM (in response to f.povoa.cinq)

I believe it has. I haven't seen this issue since I upgraded to 11.0.3.

Kind regards,

Willam
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8. Re: javascript exception error

JGaf Nov 12, 2014 4:36 AM (in response to Willam van Weelden)

After 11.0.3 was released, I emailed Adobe to confirm this was fixed and haven't received a response.

I haven't been able to reproduce this error since upgrading to 11.0.3....

jgaf
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