Academy of Art Cancels CS6 for all current and PAST students. I don't want the cloud. I've been robbed!

Did you separately pay for your CS6, or was it free from the University?

Hope the roar is heard loud and clear by AAU and Adobe and they act in good faith to solve the problem and return CS6 to the students past and present it was given to.

We have come to know about it, we apologize & we shall be updating you as this issue is being investigated.

We apologize about this issue and we’re working with AAU now to resolve. We will update this forum thread when we have more information.

Regards

Rajshree

This was briefly posted on my AAU user page on the morning of Sept. 10. By the afternoon it was removed but not before I cut and pasted it:

Hello Academy of Art University Alumni,

  We understand that some of you have been experiencing problems with your Adobe CS6 license key. Please note, we have confirmed with Adobe that your serial numbers were not supposed to expire. We are working diligently alongside our partners at Adobe to rectify the issue as quickly as possible.

   Thank you for your patience,
  Academy of Art University Alumni Association

The fact that it was removed by the afternoon suggests "foul play", yes?

I sent an email to the online help link and have not had a response. I called the Alumni Association and the person that answered would not let me speak to anyone who would know anything about it. She just said she would get an answer and get back to me. She also said she did not know anything about the posting. This whole thing is getting more suspect each day it goes on.

I contacted both Adobe support and the Academy's help desk about this issue; Adobe told me that I needed to take it up with AAU, as they were the "point of purchase", but the university told me that it was Adobe who had cancelled our keys and that the problem should be brought to them. When I reached back out to Adobe support about the Academy's response, I was given the same exact line about contacting the point-of-purchase. Stop bouncing us all back and forth and just fix the problem! This is an Adobe issue, plain and simple, and it should be the company's responsibility to present everyone affected with an acceptable solution (and I don't mean offering us some cheap subscription to the crappy Creative Cloud suite).

I deleted your duplicate message... one time, in this message, tells everyone what you saw

Clearly the acceptable solution is for both parties to honor the original agreement- not a compromise or settlement. They gave us CS6 and that is what we should have.

What gives you the right to delete my discussions? That is my choice to post my information, duplicate or not. You are out of line.

This is happening to other schools that upgraded to the cloud too.

Tagging this thread to follow it...

I graduated from AAU and got the expired serial thing a few days ago.  I was able to pester adobe on twitter to get a temporary key for at least one more year (So the service guy told me).

Hopefully somebody figures out a true solution to this. 

Word for word this is the response the academy of art gave me.

Hi Vincent,

 

Unfortunately, Adobe has dropped the CS6 keys that were issued to students and are no longer valid. This is Adobe's product and is beyond our control. If your Adobe CS6 key has expired, there is simply no further support that we can provide. We’ve received no information on any fix or replacements. 

 

 

Thank you,

@13& r.

ACADEMY of ART UNIVERSITY

 

Online Help Desk

 

888.431.2787

** The 2014 Fall semester will begin on Thursday, September 4. **

I am in the same boat Nutrafin. I took to twitter and received a temporary key for 6 months, but No information was given about a solution or a renewal after the six months is up. My main fear is that Adobe conveniently forgets about us after the temporary key has also expired. All the time that I got my original adobe key there was never a notice about key's ever expiring. the entire experience is rather terrible.

I liked your Facebook page and I'm trying to spread the word.  I sincerely hope this issue gets solved. I was on the phone and chatted with customer service and neither were willing to give me answers or willing to help me solve my problem. unbelievable.

I have also experienced the same problem. I recently graduated from AAU and my key for CS6 has been removed. I need a new key for my work, please help.

Bassewen, I know it's not much but hopefully you can take comfort knowing that there are several of us continuing to attack this problem on multiple fronts, and I will try my best to keep everyone up-to-date on the happenings if I'm able to find out more information.

Adobe - One and only one warning to correct this issue for all AAU students immediately before this quickly becomes a PR nightmare for your company.

Why is this thread marked as Answered ?

This thread has clearly not been answered !

I have sent this thread link out to over 3,000 people over my social media sites. I am also seeking legal representation (which has been easy to find once the facts have been looked at) to see what can been done about this issue and I'm being told possibly a class action lawsuit.

Adobe, you only became popular because your clients made you so, when you forget that, people forget you !

What can I do help? This needs to be resolved, by just giving all the students their keys back and then just moving on. Its that simple! Ill repost on facebook and twitter

Tuition costs had nothing to do with the software being available. I don't know where people keep getting this idea, but the licenses were always educational, and thus not intended to be permanent.  You did not pay anything for CS6, it was merely provided for you while you were enrolled in school to avoid requiring a very expensive purchase that many people would have skipped out on or simply could not afford and to allow everyone to be running the same software at home as they do on-site to minimize confusion between version changes.

Stimshock said "Tuition costs had nothing to do with the software being available. I don't know where people keep getting this idea, but the licenses were always educational, and thus not intended to be permanent. "

Stimshock, maybe people are getting this idea based off the fact that this "Educational keys idea " are a bunch of BS !
All programs I've purchased under the heading Educational have been at a reduced cost but I have always maintained full access to the software indefinitely.
Students tuition was increased to cover the cost of this software and at no time that I can recall were we officially told that the software would expire. When software is purchased, it is purchased and cannot be taken back without money returned.

I'm not sure who your speaking for ADOBE or AAU but it sounds as if the advise your giving is general and not the information that students at AAU were told.

Can you provide any actual documentation of tuition costs increasing specifically to cover the software? I have neither seen nor heard anything more than hearsay from upset students and alumni after the licenses were expired. Until you can provide proof that tuition costs were raised specifically for covering the software fees, your argument can be easily dismissed as unsubstantiated claims. No matter how underlined and bolded it is. Tuition costs rise because the administration raises costs, it went up every semester when I was a student, and we didn't get free software out of the deal. They may have used the software as a way to justify the cost increases to students, but you still did not pay for the license. They may have used funds gained from tuition to subsidize the deal, but that still does not entitle you to the program for life. If anything, the school is the only entity that could take legal action as they're the ones who actually owned the licenses. However, Adobe has kept up their end of the deal by providing free copies of the most recent version of the software. Educational keys are intended to subsidize you (the student) while you are enrolled so you have the programs you will need during your educational period. They are not intended to cover you for life, don't be ridiculous. Educational licenses are very limited in their application (try reading the EULA sometime) and if they do not expire, they cannot be used for commercial purposes.

Stimsmock do you work for Adobe, AAU or are you a lawyer ?

That is irrelevant to the discussion, though I'm tickled that you think such an answer would discredit anything I've said. Bring some evidence to the table and I'll happily move along, until then I'm just pointing out that your argument does not hold up as well as you think it should:

BryanV3 said "All programs I've purchased under the heading Educational have been at a reduced cost but I have always maintained full access to the software indefinitely."

You're attempting to equate purchasing software, and being able to keep it, to software that you did not purchase, but still feel entitled to. This is a false equivalence.

The omission of the fact that a suitable replacement is being offered [providing free CC subscription vouchers for current students] indicates that you're attempting to make the situation look far worse than it actually is. This is a lie by omission, or misrepresentation.

Your lack of response to my question makes me doubt that you have any evidence beyond hearsay and hope that tuition costs were raised specifically to cover the software licenses. The attempt at discrediting me by claiming association just makes it even more apparent that you have nothing to back yourself up with. Please, if you have information, do share. It will only make it easier for you. I do, however, hope the misspelling of my name was an intentional jab, that would be the hilarious icing on the sad cake. This is part ad hominem part red herring.

Hi, I am not from Academy of Art University, however I am in the same situation where my serial number suddenly stopped working. Unlike AAU's students, I purchased the license myself through the school, not via my tuition.

Education FAQ states that Student/Teacher editions can be used commercially. FAQ | Adobe Creative Suite on the other hand describes CS6 licenses as perpetual, as opposed to the subscription model of the CC, without distinguishing between a regular and educational license. At the time I bought the product, there was no indication that they would eventually withdraw the perpetual license I paid for. I have two student products, CS3 and CS6. My CS3 license did not stop working when 4 came out. Why should 6 do so when CC was released?

But say this whole time the license was not perpetual, but only temporary until CC came out: at the very least, they could have sent an email informing us that this was coming instead of having us open the programs to find out our licenses no longer work.

Anyway, in the case of your school, I suppose it all boils down to whether your tuition covered the licenses or not. If you paid for it, you should be able to use it.

Can you post screen shots or send me a link to the licensing agreement? Because Adobe is telling me the license is under this: Enterprise Term License Agreement for education, license management | Adobe Volume Licensing

Which does state it is only 3 years. However, I'm trying to find the license that AAU supplied to us and how we were supposed to know it only lasted 3 years.

That is what is bothering me. If I knew that I only had a limited amount of time with the product, then I would have saved up. However, now I can't do editing work. Luckily, I can support myself in other ways, but this is really unacceptable.

Adobe has also stated that it was the responsibility of the party "selling" the ID to let us know the license. However, AAU still does not have the links to the licenses available.

So everyone may SEE what you have in writing, please scan and post the JPG files here

http://forums.adobe.com/thread/592070?tstart=30 for instructions

Can you post or send me your written documentation via e-mail? I really want to read it because I literally cannot find any from either company except for that license which took me forever to receive from Adobe. I want to see the legal standing, but literally cannot find any documentation on my own (even though this stuff HAS to be publicly available somehow, correct?!)

I am left with a bunch of projects I can do literally nothing with and want this resolved ASAP.

I believe John is saying post screen caps of what you have in writing here. If you do, it may be resolved faster.

John,

Thanks for trying to help here. Here is the conversation I just had with the people at Adobe Support:

This is the site that the link sent me to:

As you can see, the Adobe representative ended their conversation with me incredibly fast. I was not given proper time to look at the license.

Looking at the license though, it only covers Creative Cloud and Adobe Acrobat. Also, this is NOT the direct license for my product. Just a general one which Adobe claims is what my product is under.

How do I go into my programs and files and find my license which is specific to my program?

John,

I am hearing about temporary licenses being distributed. How do I obtain those so I do my work in the interim while a more permanent solution is taken care of.

This is effecting hundreds, if not thousands of people who had become loyal customers who are becoming increasingly frustrated with the customer service.

What I said was to scan your written documents and post the JPG pictures in this message thread (with instructions) so everyone may SEE what you have in writing from either/both the University or Adobe saying that you have a perpetual license... ESPECIALLY any documents you have from the University that says your license is perpetual