Flash Player will not Register when Dowloaded

[mantaraydivers]

we are using IE 10, when we try to download the latest Flashplayer it seems to download ok but at the 68% mark when it tries to register it fails and give the error message - ERROR: Failed to Register.  We removed the old version so now we have no way of getting a Flash file to run. What do we need to do to get the current version to run.

We are running on Windows 7

[_maria_]

Hello,

Please provide the FlashInstall.log file located in C:\Windows\System32\Macromed\Flash.  If you have a 64-bit OS, please also provide the file from C:\Windows\SysWow64\Macromed\Flash.  The files may be fairly large so you can upload them following the directions here, How to share a document.

--

Maria

[mantaraydivers]

File attached

Philip Matticks

[private data removed]

[pwillener]

You cannot attach files to email replies; you need to login to the forum and post the contents of the log file; or upload the file as described in https://forums.adobe.com/thread/1408375

You may also avoid posting your telephone numbers and email address in this public forum!

[jeromiec83223024]

Original Poster provided this link in a new thread (which I deleted):

https://files.acrobat.com/a/preview/5acc89b3-ff55-42e5-907d-5e51d05fb2ba

[chris.campbell]

Before running the reset_fp15.bat file  can you run through these instructions and send the flashreport.txt report to ccampbel@adobe.com

1. Download “SetACL (executable version)_2.zip” from: http://bit.ly/WEppuY
2. Extract the appropriate “SetACL.exe” from either the 64 bit or 32 bit folder and place it alongside the flash_report.bat file.
3. Download and extract the flash_report.zip attached to this post
4. Verify that the setacl.exe and flash_report.bat file are in the same folder
5. Right click flash_report.bat and select “Run as administrator” (run time should only be a few seconds)
6. Please post or email the flashreport.txt file that was created when the file was run

Thanks,

Chris

[pwillener]

Hi Chris,

From where can reset_fp15.bat be downloaded?

[chris.campbell]

Hi Pat,

Here you go!

Chris

[pwillener]

Thanks, Chris!

Could you also place that into https://forums.adobe.com/thread/987370

[_maria_]

Hi Pat,

I updated the forum thread for Chris.  We'll be sure to keep this updated in the future with each major version increment.

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Maria

[_maria_]

Hi Philip,

The install log file you posted was from the 32-bit location.  Can you post the file from the 64-bit location (C:\Windows\System32\Macromed\Flash) as well?

Thank you.

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Maria