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1. Re: My Creative Cloud window is blank. How do I fix this...like ASAP. Please and thanks. (Windows 7 Professional)
Hi TheresaHertz,
Please refer to thread below where this issue stands resolved:
Regards,
Sheena
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2. Re: My Creative Cloud window is blank. How do I fix this...like ASAP. Please and thanks. (Windows 7 Professional)
Hi Sheena, I appreciate the effort. However, once again, if you read through the feed, there are numerous people who still don’t understand “what” the solution is, because there are so many posts and no real clarification.
And all you sent, was a link back to the same feed I have been trying to sift through today. Can someone just help me resolve the problem vs. sending me elsewhere? Or highlight what part of the feed I am supposed to follow? That at least would be helpful. Thanks.
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Theresa
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3. Re: My Creative Cloud window is blank. How do I fix this...like ASAP. Please and thanks. (Windows 7 Professional)
Theresa,
Kindly refer to the 2nd post in the following thread:
Hope this helps!
Regards,
Sheena
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4. Re: My Creative Cloud window is blank. How do I fix this...like ASAP. Please and thanks. (Windows 7 Professional)
Hi,
Please try this--
1. Quit the CC Desktop application by clicking on the 'Tools' icon (top-right) and choosing quit from the drop-down.
2. Go to C:\Users\<username>\AppData*\Local\Adobe and rename OOBE folder to OOBE.old.
Launch CC Desktop application again.
*AppData is a hidden folder.
Let me know the outcome.
Regards
Sarthak
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5. Re: My Creative Cloud window is blank. How do I fix this...like ASAP. Please and thanks. (Windows 7 Professional)
OH MY GOSH THANK YOU!!!! Finally, someone who knows how to help us NOT SO SAVVY computer folk!
Much much much appreciated. Whatever that was or did, it fixed it Thank you!
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Theresa Petri
<Removed by Moderator>
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6. Re: My Creative Cloud window is blank. How do I fix this...like ASAP. Please and thanks. (Windows 7 Professional)
However, I did notice that the original OOBE folder recreated itself, next to the one I renamed OOBE_old. Is that an issue? What happens if I run in to the issue again, do I go rename that one again as well? And does that process keep going?
Thanks again for your direct help. Makes a world of difference.
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Theresa Petri
<Removed by Moderator>
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7. Re: My Creative Cloud window is blank. How do I fix this...like ASAP. Please and thanks. (Windows 7 Professional)
Well yes, a duplicate OOBE folder is created in its place and you need not worry about it.
If you once again run in a similar issue then yes you can follow the same steps.
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8. Re: My Creative Cloud window is blank. How do I fix this...like ASAP. Please and thanks. (Windows 7 Professional)
Theresa Petri please be aware you are posting in a public forum. I have edited your two previous responses to remove your personal information. If you wish to respond to this discussion via e-mail please turn off your e-mail signature prior to responding.
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9. Re: My Creative Cloud window is blank. How do I fix this...like ASAP. Please and thanks. (Windows 7 Professional)
Jeff,
Again, I am not a computer savvy person and I truly appreciate you removing my personal information from the messages above. I was not aware my email responses were being posted to the forum. Good to know, and I again, appreciate you looking out.
At this point, I am really impressed with everyone’s help and immediate responses. Thank you all so much again.
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