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Cant launch new inDesign CC

Community Beginner ,
Jun 25, 2014 Jun 25, 2014

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I get this warning:

Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign.

Any helpers out there?

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correct answers 1 Correct answer

Adobe Employee , Jun 25, 2014 Jun 25, 2014

Try to give permissions to Adobe Indesign Folders

Step 1:

In the Finder, choose Go > Go To Folder.

Step 2:

In the Go To Folder dialog and type

~/Library

Click Go.

Step 3:

Open the Caches Folder > Open the InDesign folder > select Version 9.0 and Right Click to select Get Info

  • Unlock the Security lock in the bottom right hand corner

  • Under Sharing and Permissions, Click the “+” to add User (yourself) will display under Name

  • Under Privilege it will say Read Only, change this to Read & Write

  • The

...

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Adobe Employee ,
Jun 25, 2014 Jun 25, 2014

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Try to give permissions to Adobe Indesign Folders

Step 1:

In the Finder, choose Go > Go To Folder.

Step 2:

In the Go To Folder dialog and type

~/Library

Click Go.

Step 3:

Open the Caches Folder > Open the InDesign folder > select Version 9.0 and Right Click to select Get Info

  • Unlock the Security lock in the bottom right hand corner

  • Under Sharing and Permissions, Click the “+” to add User (yourself) will display under Name

  • Under Privilege it will say Read Only, change this to Read & Write

  • Then select the Settings Icon (cogwheel) and Select Apply to Enclosed Items

Step 4:

Open the Preferences Folder > Open the InDesign folder > select Version 9.0 and Right Click to select Get Info

  • Unlock the Security lock in the bottom right hand corner

  • Under Sharing and Permissions, Click the “+” to add User (yourself) will display under Name

  • Under Privilege it will say Read Only, change this to Read & Write

  • Then select the Settings Icon (cogwheel) and Select Apply to Enclosed Items

If that does not work, create root user on MAC and then try to launch the application.

Enabling and using the "root" user in Mac OS X

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New Here ,
Jul 01, 2014 Jul 01, 2014

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Thanks a lot! this solve my problem.

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Adobe Employee ,
Jul 21, 2014 Jul 21, 2014

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You are welcome.

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New Here ,
Aug 01, 2014 Aug 01, 2014

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Is there possibly another solution? I have printed these instructions, gone to the iMac that will not open InDesign and followed instructions exactly. Still InDesign will not open. InDesign's not opening now has happened on two different computers, an iMac and a Mac Pro. We have about 4-5 iMacs that have updated InDesign CC 2014 with no problem. We work off a networked server. Now we are having to go in and backward save some files to make them available to workers who cannot open the Indd 2014 files.

I wonder if Adobe couldn't just fix their installer so it works with a new install.

Any help is greatly appreciated.

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New Here ,
Oct 29, 2014 Oct 29, 2014

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Hi

I have a similar issue but I don't have InDesign folder in either of the locations where you say I should find them for steps 3 and 4.

Maybe this could be why its not opening, how do I get those folders back. I have already uninstalled and re-installed, to no avail.

thanks olivia

Step 3:

Open the Caches Folder > Open the InDesign folder > select Version 9.0 and Right Click to select Get Info

  • Unlock the Security lock in the bottom right hand corner

  • Under Sharing and Permissions, Click the “+” to add User (yourself) will display under Name

  • Under Privilege it will say Read Only, change this to Read & Write

  • Then select the Settings Icon (cogwheel) and Select Apply to Enclosed Items

Step 4:

Open the Preferences Folder > Open the InDesign folder > select Version 9.0 and Right Click to select Get Info

  • Unlock the Security lock in the bottom right hand corner

  • Under Sharing and Permissions, Click the “+” to add User (yourself) will display under Name

  • Under Privilege it will say Read Only, change this to Read & Write

  • Then select the Settings Icon (cogwheel) and Select Apply to Enclosed Items

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Community Expert ,
Oct 29, 2014 Oct 29, 2014

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Are you showing hidden folders?

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Community Beginner ,
Nov 07, 2014 Nov 07, 2014

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Thank you Nikhil this solved my very frustrating problem!

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New Here ,
Jul 22, 2014 Jul 22, 2014

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I did this and my Indesign opens again but the "skin" isn't black/dark grey anymore its Light grey and looks like cs5 or something.

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Community Expert ,
Jul 22, 2014 Jul 22, 2014

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CS6 never had the dark interface. That was introduced with CC (version 9), and your crash report was from CS6. Do you have multiple versions installed?

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New Here ,
Aug 26, 2014 Aug 26, 2014

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Thanks!

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New Here ,
Aug 29, 2014 Aug 29, 2014

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You made my day! Thanks a lot

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New Here ,
Sep 18, 2014 Sep 18, 2014

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Thank you SO much!

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New Here ,
Oct 07, 2014 Oct 07, 2014

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Thanks a lot!!

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New Here ,
Feb 17, 2015 Feb 17, 2015

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Thank you!!!!

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New Here ,
Mar 19, 2015 Mar 19, 2015

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Thank you all!!! It was within the Step 4 for me, I had version 7 and 10.

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New Here ,
May 29, 2015 May 29, 2015

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Thanks so much! It worked:)

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New Here ,
Jun 06, 2015 Jun 06, 2015

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Didn't work.

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Community Expert ,
Jun 06, 2015 Jun 06, 2015

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Please start a new thread and tell us your version of InDesign and OS, how it was installed (clean install or migration), and what is happening, including any error messages.

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New Here ,
Jun 23, 2015 Jun 23, 2015

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Thanks, this worked for me too, once I had figured out which preferences file you meant. Just to clarify for anyone else who was confused like me - go back to step 2 and the Preferences folder is in the Library

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New Here ,
Jul 02, 2015 Jul 02, 2015

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A quick note to this solution. It worked for me too but after finagling around with the permissions

I went to

  1. /Users/YOURNAME/Library/Preferences
  2. When you get to the part "get info," edit the "everyone" to "read and write"

Screen Shot 2015-07-02 at 1.34.18 PM.png

When I reopened InDesign CC, it worked.

I hope this helps.

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New Here ,
Aug 30, 2015 Aug 30, 2015

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Thank you very much. I am good to go 🙂

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Engaged ,
Oct 27, 2015 Oct 27, 2015

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Thank you! This was driving me crazy!

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New Here ,
Nov 09, 2015 Nov 09, 2015

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Thanks, this made my day!

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New Here ,
Jun 01, 2016 Jun 01, 2016

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Perfect. Thank you.

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