3 Replies Latest reply: Sep 22, 2014 2:51 AM by K.Woods

Can't upload files >15MB?

niclasbahn Sep 21, 2014 1:17 PM

I've been trying to add a product, but it's telling me that the maximum file size allowed is 15 MB. Seriously?

1. Re: Can't upload files >15MB?

Jonathan Ferman Sep 21, 2014 1:29 PM (in response to niclasbahn)

Yes, unless you have an unlimited account. Just let us know your publisher name and we will upgrade you to unlimited.

thanks
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2. Re: Can't upload files >15MB?

niclasbahn Sep 21, 2014 3:24 PM (in response to Jonathan Ferman)

Hi Jonathan,

Thanks for the quick response. Publisher name is: FxFactory
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3. Re: Can't upload files >15MB?

K.Woods Sep 22, 2014 2:51 AM (in response to niclasbahn)

We have since upgraded your account to Unlimited status so you should be able to upload your file successfully if you retry.
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