3 Replies Latest reply: Sep 22, 2014 12:34 AM by Carl Sun

"extension cannot be installed because licensing verification failed"

EthamWilsonTheFirst Sep 17, 2014 6:09 PM

Hi everyone,

I have the Adobe Photography plan for Photoshop CC, and it works perfectly fine, it will open and close normally, but when i try to install an extension, it will give me this error message: "extension cannot be installed because licensing verification failed". Please help. Much appreciated!!

1. Re: "extension cannot be installed because licensing verification failed"

shuo_yang Sep 17, 2014 11:14 PM (in response to EthamWilsonTheFirst)

Is your extension directly downloaded from https://creative.adobe.com/addons
If yes, Please click "Tools"->"Preferences" menu item in Extension Manager, check "Enable detailed logging" option. Restart Extension Manager. Try to install the extension. After error message promopt, send the log files under "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CC\Log" (Windows) or "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CC/Log" (Mac) folder to exman.beijing@gmail.com.
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2. Re: "extension cannot be installed because licensing verification failed"

shuo_yang Sep 21, 2014 11:51 PM (in response to EthamWilsonTheFirst)

The add-on author didn't append ".trial" to the version attribute in the mxi file. We will contact the author to reupload it.
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3. Re: "extension cannot be installed because licensing verification failed"

Carl Sun Sep 22, 2014 12:34 AM (in response to EthamWilsonTheFirst)

Please follow How to install the plugins in Photoshop CC 2014 - Powered by Kayako eSupport Help Desk Software to install Portraiture extension.
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