1 Reply Latest reply: Sep 22, 2014 3:06 AM by K.Woods RSS

    Quicker turn around on approvals?

    Andrew Hushbeck Community Member

      Right now, after I submit a product, my products get approved the next business day early in the morning, no matter when I submit it. A one business day turn around is actually pretty decent, but the thing is that a lot of my addons are created based on customer requests, and may be created and submitted shortly after the request was made. Right now, that means I have to bookmark forum threads or emails so that I can go through the next day to notify the customer where to get it, which ends up being a bit of overhead for me, and several times I've considered just skipping the exchange altogether and using my own site/service to do it (especially since I work with Muse Widgets, which have a funky install process at the moment). And especially for patches and bug fixes, this is more users downloading a potentially bugged product the longer I have to wait?

       

      Is there anyway that I can improve the time it takes to be approved? Even if just for patches or spelling mistake fixes to product info? Is there some sort of "auto-approve" list or something that I could jump through some hoops to qualify for?

        • 1. Re: Quicker turn around on approvals?
          K.Woods EmployeeAdmins

          Hi Andrew

           

          The process of approving changes to your products can't be automated for a whole host of reasons. If you find that a version of your product contains bugs and you are concerned that more users will download it before your updates have been approved, you could consider retracting the bugged version in the meantime.

           

          The product link shouldn't change after a patch has been released, so I'm not sure what you mean about bookmarking emails and forum threads so that you can send them the link once the update has been approved, but perhaps Twitter would be the best platform for announcing product updates in this situation.

           

          Hope this helps.

           

          Krystal

          -Exchange / Add-ons team