RoboHelp HTML 6 / Captivate 3 Video not playing

[Guest]

Captivate 3 Video plays perfectly when previewed from its home topic or calling topics within RoboHelp. Video is defined as a custom sized pop-up. When help is generated and viewed, or viewed by direct access of the HTML file, I get only the outline of the popup window, the menu I have defined for skipping to later frames in the video (in upper left hand corner) and the playback control bar in the bottom center. The rest of the popup is blank and nothing happens. I'm assuming I need to adjust IE7 options since the video previews in RoboHelp successfully.

Can anyone help?

[Captiv8r]

Hi tatros

I'm guessing you may have missed the step of adding the standard.js file to your baggage files. See if the following link helps any.

Click here

I know you said explicitly "Captivate 3" and what I linked you to is about Captivate 2, but I don't believe any changes occurred with respect to output files in Captivate 3.

Cheers... Rick