I have checked the details with your e-mail address but didn't find the charge, found one transaction which was failed on Aug 29, 2014.
If you still want to confirm then kindly contact our customer support via Contact Customer Care & they will check via other account details.
Hi, can you kindly be more specific on who I can contact? It brings me back to the page that leads me back here. I received an email again that they charged my account for a product that I do not use, and from the onset, failed to register, this is unacceptable.
Transaction IDs: 14338750300
Transaction Date: 24/11/2014
Transaction ID: 14130113900
Transaction Date: 24/09/2014
Would appreciate your response.
The order # AD013768169 is cancelled. There is another order for which you are being charged & you have active CC under Adobe ID of Gmail
You need to download & install CC, it has to be activated by using the same Adobe ID
http://helpx.adobe.com/creative-cloud/help/install-apps.html , if you are facing issue still, do contact Adobe Support for that,
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN