activation server error

[ZoeLily]

I have a new computer all the exact same data from my old computer has been transferred to the new computer.  But I cannot read my ebooks through adobe digital anymore - I have updated to version 4 - still the same error message: Activation Server error - code E_ACT_NOT_READY digital editions encounter an error on the activation server.

When I check help within digital it states that my new computer is authorised to read ADE...

Please Please help - there is no way of contacting Adobe and I have scoured the help areas of there site with absolutely no luck 😞

[shreya]

Please ensure that your computer is authorized first of all.

You can go to following menu item:

Help-> Authorize computer.

and enter the credentials.

Once authorized, you should be able to open your ebooks.

Thanks

[ZoeLily]

Hi Shreya,

So good to have contact with someone - the computer is authorised…what do I do now?

thanks Zoe

Zoe Sherrin

Living Health - Natural Medicine

21 Fermoy Ave, Lismore NSW 2480

ph: 02 6622 6375 mob: 0434 860 516

fax: 02 6678 0424 Skype id: Zoeair

[shreya]

Hello,

You can paste all your ebooks in C:\Users\.......\Documents\My Digital Editions and view in ADE.

Thanks

[ZoeLily]

Hi Shreya,

This is very vague instructions for someone who has basic computer knowledge - ADE wont let me read anything.

How am I meant to paste all my ebooks - I can only see them In ADE as picture of the book, but when I click on them I can’t read them. But there is no problem reading them on my laptop - my old computer - just can’t access them on the desktop - when all the info was transferred from my laptop to my desktop.

Ta

Zoe Sherrin

Living Health - Natural Medicine

21 Fermoy Ave, Lismore NSW 2480

ph: 02 6622 6375 mob: 0434 860 516

fax: 02 6678 0424 Skype id: Zoeair

[shreya]

please paste the error snapshot.

[roses2016]

Hi

i dont know if you can help me. But my problem is that when I enter my credentials and click on the authorisation button an error sign pops up and as a result I cannot authorise adobe digital edition on my pc nor read my ebooks. it says "connection error- digital edition could not connect to activation server; please make sure you are connected to the internet".

My internet is on as you can see, but i cannot authorise, what alternative is the to this problem.