3 Replies Latest reply: Sep 27, 2014 4:20 PM by Barbara B. RSS

    Error 1316 when trying to uninstall PSE 9

    Billtin1959 Community Member

      I just upgraded to PSE 13 and would like to remove PSE 9. However, when I try to uninstall, I get : "Error 1316, The specified account already exists.", then the uninstaller quits. Some files however were deleted because the programs won't open beyond the opening splash screen. How can I clear this from my system?