3 Replies Latest reply: Sep 27, 2014 4:20 PM by Barbara B.

Error 1316 when trying to uninstall PSE 9

Billtin1959 Sep 27, 2014 10:40 AM

I just upgraded to PSE 13 and would like to remove PSE 9. However, when I try to uninstall, I get : "Error 1316, The specified account already exists.", then the uninstaller quits. Some files however were deleted because the programs won't open beyond the opening splash screen. How can I clear this from my system?

1. Re: Error 1316 when trying to uninstall PSE 9

Barbara B. Sep 27, 2014 11:50 AM (in response to Billtin1959)

See if this helps:

Getting error 1316 when attempting to uninstall Elements 9
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2. Re: Error 1316 when trying to uninstall PSE 9

Billtin1959 Sep 27, 2014 3:51 PM (in response to Barbara B.)

Thanks for the link! The MS Fix-it wasn't much help, but the manual removal instructions did the trick.
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3. Re: Error 1316 when trying to uninstall PSE 9

Barbara B. Sep 27, 2014 4:20 PM (in response to Billtin1959)

You're welcome. Glad you got it sorted.
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