Não consigo acessar Creative Cloud Aplicativo desktop

Hi CBraga,

Welcome to Adobe Forum,

Please follow the step.

1. Close the Creative Cloud application.
2. Navigate to the OOBE folder.  
   • Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
   • Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3.  
   ( To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

1.   To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.)
2. Delete the opm.db file.
3. Launch Creative Cloud.

Please let us know if this was helpful.

Regards,

Rajshree

Hi Cbraga,

You can try to turn off the computer & restart as it will close down any running processes.

You can also contact Adobe Support at

http://adobe.ly/yxj0t6

Regards

Rajshree

You are welcome !! Please feel free to post for any of your queries regarding Adobe.

Regards

Rajshree

não consigo entrar no creative clouds. eu coloco o id e senha e logo após ele me diz que eu já fiz o logout

Please follow the steps in You are no longer signed into your Creative Cloud applications

You can also refer to

• "You've been signed out" error every time I try to sign into Creative Cloud desktop application.
• Keep getting "you've been signed out" msg on CC desktop app

Hope it resolves your issue.

Regards

Rajshree