7 Replies Latest reply: Nov 9, 2014 9:15 PM by MarkDGibson

Can't Install Pluraleyes 3.5.3 for Premiere Pro 2014 Extension

RobSher1 Sep 28, 2014 12:08 PM

Current Adobe Extension Manager CC version is 7.0.0.347.

I installed the Pluraleyes 3.5.3 extension in August and used it a couple of weeks ago. I tried it today in a new project and it didn't start or display any message. I removed it from the Extension Manager and now when I try to install it I get a message popup: Error occurred. Error code is -180. The extension will not be installed.

I downloaded Pluraleyes again and get the same error.

All my applications are the 2014 with the latest updates. I did remove Premiere Pro CC as I didn't need it any longer - if that's the problem, where do I get the CC version of Premiere Pro as it no doesn't show up in Cloud Control to install?

1. Re: Can't Install Pluraleyes 3.5.3 for Premiere Pro 2014 Extension

kevinh3682 Sep 29, 2014 7:27 AM (in response to RobSher1)

Mine was working fine for a couple weeks, now plural eyes won't launch from premiere cc 2014. I click on it and nothing happens, very frustrating!
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2. Re: Can't Install Pluraleyes 3.5.3 for Premiere Pro 2014 Extension

RobSher1 Sep 29, 2014 8:01 AM (in response to RobSher1)

I reinstalled Premiere Pro CC and am not able to install Pluraleyes extension. I'm getting a popup that I saw earlier: "The extension 'com.redgiant.pluraleyes35' does not contain a valid signature. The extension will not be installed." I have logged a support ticket with Red Giant and haven't heard from them yet. Will update if they have any suggestions.
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3. Re: Can't Install Pluraleyes 3.5.3 for Premiere Pro 2014 Extension

kevinh3682 Sep 29, 2014 9:25 AM (in response to RobSher1)

Thanks Rob,

I am also having the extension signature error on my other mac editing system( not the one where it won't launch). I installed the extension on 2 of my 3 editing systems, so I don't have a clue why it wouldn't work on the third.
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4. Re: Can't Install Pluraleyes 3.5.3 for Premiere Pro 2014 Extension

RobSher1 Sep 29, 2014 11:59 AM (in response to kevinh3682)

I received this response to my RedGiant support ticket and will try it later tonight.

The issue you are currently experiencing is a brand new issue that cropped up in the past couple weeks. The issue involves a broken connector issue between Premiere and PluralEyes. Our developers released a fix on Friday that should address the problem and is available for download here: http://cdn.redgiant.com/redgiant/products/singlesuites/shooter/PluralEyes3.5_Connector_for _PremierePro.zxp.zip
To get setup with that file, follow the guide below:
• Close all programs
• Download and extract the new Connector file: http://cdn.redgiant.com/redgiant/products/singlesuites/shooter/PluralEyes3.5_Connector_for _PremierePro.zxp.zip
• Launch the Adobe Extension Manager
• Click Install
• Navigate to the the file that you'd extracted
That should cover everything. Try re-launching PluralEyes from Premiere and check for better results. If you run into problems or have other questions, respond back and we'll troubleshoot from there.
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5. Re: Can't Install Pluraleyes 3.5.3 for Premiere Pro 2014 Extension

kevinh3682 Sep 29, 2014 12:52 PM (in response to RobSher1)

Thanks Rob! That worked! Fixed both problems!
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6. Re: Can't Install Pluraleyes 3.5.3 for Premiere Pro 2014 Extension

PeterCorbett Oct 3, 2014 1:58 AM (in response to kevinh3682)

It's not working here on the latest Pluraleyes download, CC 2014, connector-fix and a MacPro. VERY frustrating.
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7. Re: Can't Install Pluraleyes 3.5.3 for Premiere Pro 2014 Extension

MarkDGibson Nov 9, 2014 9:15 PM (in response to PeterCorbett)

I've don everything as requested above, and it's not working for me too.

Any suggestions? Does Yosemite on mac have anything to do with it?
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