2 Replies Latest reply: Sep 29, 2014 9:21 AM by Stan Jones RSS

    Blu-ray error: "device error", Code "3", Note: "AS_StorageError = -97064

    Chris CanonXF

      Hello,

       

      I am becoming increasingly frustrated with Encore as it now seems that I cannot burn a bluray to a disc. I would love to be able to talk to someone in support at Adobe but that does't seem to be an option. I have attempted to burn a video that is 18.45GB (transcoded) to a 25GB BD-R disc with the following error received on both attempts:

       

      "Blu-ray error: "device error", Code "3", Note: "AS_StorageError = -97064"


      I don't understand this error because there should be plenty of room on the disc? I also had an issue a few weeks ago with Encore preventing me from burning a 20.4GB transcoded movie onto a 25GB disc. This may be unrelated and I am aware of the issues in Encore regarding the calculation of file size, but why am I now experiencing issues all the sudden?


      My configuration:


      Mid-2012 MacPro

      OSx 10.8.5

      Adobe Creative Suite CS5.5 (Encore CS5.1)

      Internal MCE Technologies Blu-ray burner


      I appreciate any help and support!!