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I tried to install the latest version of the Flash Player on my MAC. It says I can’t install it because it needs OS x 10.6 or higher. But my MAC runs on 10.8.
I deinstalled the old player and tried various other things but nothing seemed to do it.
Can anybody help?
Hello,
We have a beta available with a potential fix for this. You can download the beta at labs.adobe.com/downloads/flashplayer.html.
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Maria
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Hello,
We have received a few reports of this issue, however, we have been unable to reproduce. Can you post a screenshot (see How to post a screenshot in the forum) of the contents of the System\Library\CoreServices\SystemVersion.plist file?
Thank you.
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Maria
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Hello,
I can do that tonight. Cause currently I am working on another computer.
But what I have here is the log-file-text from the OS X console. Maybe this helps. The other file comes tonight.
Thanks for your help.
2013-02-04 22:31:46 +0000 ---------- log start ----------
2013-02-04 22:31:46 +0000 [install started]
dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid
installer: Package name is PlugIn
installer: Installing at base path /
installer: The install was successful.
sudo: no tty present and no askpass program specified
2013-02-04 22:31:57 +0000 [install completed]
2013-02-04 22:31:58 +0000 ---------- log end ----------
2013-02-04 22:40:01 +0000 ---------- log start ----------
2013-02-04 22:40:02 +0000 [install started]
dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid
installer: Package name is PlugIn
installer: Upgrading at base path /
installer: The upgrade was successful.
sudo: no tty present and no askpass program specified
2013-02-04 22:40:13 +0000 [install completed]
2013-02-04 22:40:14 +0000 ---------- log end ----------
2014-08-24 17:45:41 +0200 IM: ---------- log start ----------
2014-08-24 17:45:41 +0200 IM: All install checks pass
2014-08-24 17:45:41 +0200
2014-08-24 17:45:41 +0200 IM: User does not have any processes that need to be closed.
2014-08-24 17:45:41 +0200 IM: [install started]
installer: Cannot install on volume / because it is disabled.
installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.
2014-08-24 17:45:41 +0200
2014-08-24 17:45:41 +0200
2014-08-24 17:45:41 +0200 IM: ---------- log end ----------
2014-08-24 17:49:29 +0200 IM: ---------- log start ----------
2014-08-24 17:49:29 +0200 IM: All install checks pass
2014-08-24 17:49:29 +0200
2014-08-24 17:49:29 +0200 IM: User does not have any processes that need to be closed.
2014-08-24 17:49:29 +0200 IM: [install started]
installer: Cannot install on volume / because it is disabled.
installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.
2014-08-24 17:49:30 +0200
2014-08-24 17:49:30 +0200
2014-08-24 17:49:30 +0200 IM: ---------- log end ----------
2014-08-24 17:55:34 +0200 IM: ---------- log start ----------
2014-08-24 17:55:34 +0200 IM: All install checks pass
2014-08-24 17:55:34 +0200
2014-08-24 17:55:34 +0200 IM: User does not have any processes that need to be closed.
2014-08-24 17:55:34 +0200 IM: [install started]
installer: Cannot install on volume / because it is disabled.
installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.
2014-08-24 17:55:35 +0200
2014-08-24 17:55:35 +0200
2014-08-24 17:55:35 +0200 IM: ---------- log end ----------
2014-08-24 18:03:57 +0200 IM: ---------- log start ----------
2014-08-24 18:03:57 +0200 IM: All install checks pass
2014-08-24 18:04:05 +0200 IM: User does not have any processes that need to be closed before the Flash Player can be installed.
2014-08-24 18:04:06 +0200 IM: [install started]
installer: Cannot install on volume / because it is disabled.
installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.
2014-08-24 18:04:07 +0200 IM: [install completed]
2014-08-24 18:04:07 +0200
2014-08-24 18:04:27 +0200 IM: ---------- log end ----------
2014-08-24 18:05:45 +0200 IM: ---------- log start ----------
2014-08-24 18:05:45 +0200 IM: All install checks pass
2014-08-24 18:05:51 +0200
2014-08-24 18:05:56 +0200 IM: [install started]
installer: Cannot install on volume / because it is disabled.
installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.
2014-08-24 18:05:57 +0200 IM: [install completed]
2014-08-24 18:05:57 +0200
2014-08-24 18:05:59 +0200
2014-08-24 18:05:59 +0200 IM: ---------- log end ----------
2014-08-24 18:06:20 +0200 IM: ---------- log start ----------
2014-08-24 18:06:20 +0200 IM: All install checks pass
2014-08-24 18:06:20 +0200
2014-08-24 18:06:20 +0200 IM: User does not have any processes that need to be closed.
2014-08-24 18:06:20 +0200 IM: [install started]
installer: Cannot install on volume / because it is disabled.
installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.
2014-08-24 18:06:21 +0200
2014-08-24 18:06:21 +0200
2014-08-24 18:06:21 +0200 IM: ---------- log end ----------
2014-08-25 20:05:43 +0200 IM: ---------- log start ----------
2014-08-25 20:05:43 +0200 IM: All install checks pass
2014-08-25 20:05:43 +0200
2014-08-25 20:05:43 +0200 IM: User does not have any processes that need to be closed.
2014-08-25 20:05:43 +0200 IM: [install started]
installer: Cannot install on volume / because it is disabled.
installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.
2014-08-25 20:05:44 +0200
2014-08-25 20:05:44 +0200
2014-08-25 20:05:44 +0200 IM: ---------- log end ----------
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Hi woyfe,
I haven't been able to reproduce this, however, I have filed an internal bug for it. We're hoping to get it into an upcoming beta release. I'll post back here once the beta with the fix is available to download.
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Maria
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Hi Maria,
here is the System\Library\CoreServices\SystemVersion.plist file you asked for.
woyfe
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>ProductBuildVersion</key>
<string>12F45</string>
<key>ProductCopyright</key>
<string>1983-2013 Apple Inc.</string>
<key>ProductName</key>
<string>Mac OS X</string>
<key>ProductUserVisibleVersion</key>
<string>10.8.5</string>
<key>ProductVersion</key>
<string>10.8.5</string>
</dict>
</plist>
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Hello,
We have a beta available with a potential fix for this. You can download the beta at labs.adobe.com/downloads/flashplayer.html.
--
Maria
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Hallo Maria,
Thanks for your support. The beta worked.
Wolfgang
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Hi Woyfe,
Thank you for confirming that the beta works. This fix will be included in the next Flash Player release. When that happens, you'll want to uninstall the beta, using the uninstaller posted to the beta page, and install the release build to return to the release channel. Otherwise, you'll remain in the beta channel and receive beta updates (if you selected the option to 'Allow Adobe to install updates (recommnded)" when you installed the beta) which occur much more frequently than release builds.
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Maria