• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Flash Player installer says I can’t install the recent Flash player because it needs OS x 10.6 or higher. But my MAC runs on 10.8.

New Here ,
Aug 28, 2014 Aug 28, 2014

Copy link to clipboard

Copied

I tried to install the latest version of the Flash Player on my MAC. It says I can’t install it because it needs OS x 10.6 or higher. But my MAC runs on 10.8.
I deinstalled the old player and tried various other things but nothing seemed to do it.

Can anybody help?

Views

1.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 25, 2014 Sep 25, 2014

Hello,

We have a beta available with a potential fix for this.  You can download the beta at labs.adobe.com/downloads/flashplayer.html.

--

Maria

Votes

Translate

Translate
Adobe Employee ,
Aug 28, 2014 Aug 28, 2014

Copy link to clipboard

Copied

Hello,


We have received a few reports of this issue, however, we have been unable to reproduce.  Can you post a screenshot (see How to post a screenshot in the forum) of the contents of the System\Library\CoreServices\SystemVersion.plist file?

Thank you.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 28, 2014 Aug 28, 2014

Copy link to clipboard

Copied

Hello,

I can do that tonight. Cause currently I am working on another computer.

But what I have here is the log-file-text from the OS X console. Maybe this helps. The other file comes tonight.

Thanks for your help.

2013-02-04 22:31:46 +0000 ---------- log start ----------

2013-02-04 22:31:46 +0000 [install started]

dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

installer: Package name is PlugIn

installer: Installing at base path /

installer: The install was successful.

sudo: no tty present and no askpass program specified

2013-02-04 22:31:57 +0000 [install completed]

2013-02-04 22:31:58 +0000 ----------  log end  ----------

2013-02-04 22:40:01 +0000 ---------- log start ----------

2013-02-04 22:40:02 +0000 [install started]

dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

installer: Package name is PlugIn

installer: Upgrading at base path /

installer: The upgrade was successful.

sudo: no tty present and no askpass program specified

2013-02-04 22:40:13 +0000 [install completed]

2013-02-04 22:40:14 +0000 ----------  log end  ----------

2014-08-24 17:45:41 +0200   IM: ---------- log start ----------

2014-08-24 17:45:41 +0200   IM: All install checks pass

2014-08-24 17:45:41 +0200   IM: Unexpected umask value for process: 0

2014-08-24 17:45:41 +0200   IM: User does not have any processes that need to be closed.

2014-08-24 17:45:41 +0200   IM: [install started]

installer: Cannot install on volume / because it is disabled.

installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.

2014-08-24 17:45:41 +0200   IM: [install failed: 1]

2014-08-24 17:45:41 +0200   IM: Install failed with error code: 1.

2014-08-24 17:45:41 +0200   IM: ----------  log end  ----------

2014-08-24 17:49:29 +0200   IM: ---------- log start ----------

2014-08-24 17:49:29 +0200   IM: All install checks pass

2014-08-24 17:49:29 +0200   IM: Unexpected umask value for process: 0

2014-08-24 17:49:29 +0200   IM: User does not have any processes that need to be closed.

2014-08-24 17:49:29 +0200   IM: [install started]

installer: Cannot install on volume / because it is disabled.

installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.

2014-08-24 17:49:30 +0200   IM: [install failed: 1]

2014-08-24 17:49:30 +0200   IM: Install failed with error code: 1.

2014-08-24 17:49:30 +0200   IM: ----------  log end  ----------

2014-08-24 17:55:34 +0200   IM: ---------- log start ----------

2014-08-24 17:55:34 +0200   IM: All install checks pass

2014-08-24 17:55:34 +0200   IM: Unexpected umask value for process: 0

2014-08-24 17:55:34 +0200   IM: User does not have any processes that need to be closed.

2014-08-24 17:55:34 +0200   IM: [install started]

installer: Cannot install on volume / because it is disabled.

installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.

2014-08-24 17:55:35 +0200   IM: [install failed: 1]

2014-08-24 17:55:35 +0200   IM: Install failed with error code: 1.

2014-08-24 17:55:35 +0200   IM: ----------  log end  ----------

2014-08-24 18:03:57 +0200   IM: ---------- log start ----------

2014-08-24 18:03:57 +0200   IM: All install checks pass

2014-08-24 18:04:05 +0200   IM: User does not have any processes that need to be closed before the Flash Player can be installed.

2014-08-24 18:04:06 +0200   IM: [install started]

installer: Cannot install on volume / because it is disabled.

installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.

2014-08-24 18:04:07 +0200   IM: [install completed]

2014-08-24 18:04:07 +0200   IM: [install failed]

2014-08-24 18:04:27 +0200   IM: ----------  log end  ----------

2014-08-24 18:05:45 +0200   IM: ---------- log start ----------

2014-08-24 18:05:45 +0200   IM: All install checks pass

2014-08-24 18:05:51 +0200   IM: User has 1 process that needs to be closed before the Flash Player can be installed.

2014-08-24 18:05:56 +0200   IM: [install started]

installer: Cannot install on volume / because it is disabled.

installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.

2014-08-24 18:05:57 +0200   IM: [install completed]

2014-08-24 18:05:57 +0200   IM: [install failed]

2014-08-24 18:05:59 +0200   RA: Unable to execute privileged task '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'

2014-08-24 18:05:59 +0200   IM: ----------  log end  ----------

2014-08-24 18:06:20 +0200   IM: ---------- log start ----------

2014-08-24 18:06:20 +0200   IM: All install checks pass

2014-08-24 18:06:20 +0200   IM: Unexpected umask value for process: 0

2014-08-24 18:06:20 +0200   IM: User does not have any processes that need to be closed.

2014-08-24 18:06:20 +0200   IM: [install started]

installer: Cannot install on volume / because it is disabled.

installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.

2014-08-24 18:06:21 +0200   IM: [install failed: 1]

2014-08-24 18:06:21 +0200   IM: Install failed with error code: 1.

2014-08-24 18:06:21 +0200   IM: ----------  log end  ----------

2014-08-25 20:05:43 +0200   IM: ---------- log start ----------

2014-08-25 20:05:43 +0200   IM: All install checks pass

2014-08-25 20:05:43 +0200   IM: Unexpected umask value for process: 0

2014-08-25 20:05:43 +0200   IM: User does not have any processes that need to be closed.

2014-08-25 20:05:43 +0200   IM: [install started]

installer: Cannot install on volume / because it is disabled.

installer: Das System erfüllt nicht die Mindestanforderungen für die Installation. Mac OS X 10.6 oder höher wird benötigt.

2014-08-25 20:05:44 +0200   IM: [install failed: 1]

2014-08-25 20:05:44 +0200   IM: Install failed with error code: 1.

2014-08-25 20:05:44 +0200   IM: ----------  log end  ----------

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 28, 2014 Aug 28, 2014

Copy link to clipboard

Copied

Hi woyfe,

I haven't been able to reproduce this, however, I have filed an internal bug for it.  We're hoping to get it into an upcoming beta release.  I'll post back here once the beta with the fix is available to download.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 31, 2014 Aug 31, 2014

Copy link to clipboard

Copied

Hi Maria,

here is the System\Library\CoreServices\SystemVersion.plist file you asked for.

woyfe

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

    <key>ProductBuildVersion</key>

    <string>12F45</string>

    <key>ProductCopyright</key>

    <string>1983-2013 Apple Inc.</string>

    <key>ProductName</key>

    <string>Mac OS X</string>

    <key>ProductUserVisibleVersion</key>

    <string>10.8.5</string>

    <key>ProductVersion</key>

    <string>10.8.5</string>

</dict>

</plist>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 25, 2014 Sep 25, 2014

Copy link to clipboard

Copied

Hello,

We have a beta available with a potential fix for this.  You can download the beta at labs.adobe.com/downloads/flashplayer.html.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 29, 2014 Sep 29, 2014

Copy link to clipboard

Copied

Hallo Maria,

Thanks for your support. The beta worked.

Wolfgang

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 29, 2014 Sep 29, 2014

Copy link to clipboard

Copied

LATEST

Hi Woyfe,

Thank you for confirming that the beta works. This fix will be included in the next Flash Player release.   When that happens, you'll want to uninstall the beta, using the uninstaller posted to the beta page, and install the release build to return to the release channel.  Otherwise, you'll remain in the beta channel and receive beta updates (if you selected the option to 'Allow Adobe to install updates (recommnded)" when you installed the beta) which occur much more frequently than release builds.

--

Maria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines