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1. Re: No sound on playback with Premiere 13
A.T. Romano Sep 30, 2014 1:39 PM (in response to fcritz)fcritz
What computer operating system is your Premiere Elements 13 installed on?
Are you importing a file that has video linked to audio?
What are the properties of your source media? And what is your project preset, set by you (manually) or by the project (automatically)?
If you do not know, please see Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size, and Pixel
Aspect Ratio, even if the field look grayed out.
The brand/model/settings of the camera used to record the video/audio might prove the quick way to get at the import file properties.
The above answers will direct us in what next.
Thanks.
ATR
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2. Re: No sound on playback with Premiere 13
fcritz Sep 30, 2014 2:02 PM (in response to A.T. Romano)Hi
I have the following details:
Elements Organizer
13.0.0.0
Core Version: 13.0 (20140831.m.62014)
Language Version: 13.0 (20140831.m.62014)
Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My
Catalog\
Catalog Size: 1MB
Catalog Cache Size: 10.2MB
1) What computer operating system is your Premiere Elements 13 installed
on?
System:
Operating System Name: Windows 8
Operating System Version: 6.3
System Architecture:
Built-in Memory: 7.9GB
Free Memory: 4.5GB
Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: Not installed
Adobe Reader Version: Not installed
Adobe Acrobat Version: Not installed
CD and DVD drives:
E: (hp DVD-RAM BUS: 2 ID: 2 Firmware: SW830)
2) Are you importing a file that has video linked to audio? & The
brand/model/settings of the camera used to record the video/audio might
prove the quick way to get at the import file properties. - Yes , I have
recorded film on Canon HD HF G30 which sound does exists when I play it
back on camcorder .
3) What are the properties of your source media? And what is your project
preset, set by you (manually) or by the project (automatically)?
If you do not know, please see Edit Menu/Project Settings/General and the
readings for Editing Mode, Timebase, Frame Size, and Pixel
Aspect Ratio, even if the field look grayed out.
I did not alter the original setting . Is it possible that these original
settings are not set for play sound thru a desktop speakers ?
Thank you for your help .
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3. Re: No sound on playback with Premiere 13
A.T. Romano Sep 30, 2014 3:15 PM (in response to fcritz)fcritz
Right now I am zeroing in on your camera (Canon HD HF G30), the source of your video file being imported into the project.
It would seem that you are recording with AVCHD video compression. Is the file extension that you get in Premiere Elements .mts or .mp4?
The other important question is whether the audio linked to the video is Stereo (2 channels) or 5.1 channel.
At any time do you import the file into the Elements Organizer 13? If so, does the file have sound there when you try to play back the file at that location?
Also, there are a lot of frame rate possibilities - 59.94p, 59.94i, 29.97p, 23.98p.
Can you find out which of these properties characterizes your specific import into Premiere Elements? I want to suggest the best possible project
preset for your project to rule in or out that the project setup has anything to do with your issue.
Thanks.
ATR
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4. Re: No sound on playback with Premiere 13
fcritz Sep 30, 2014 3:53 PM (in response to A.T. Romano)Hi
It is an AVCHD video compression. I am
not able to tell what file extension is used (see attached below) . Where
can I go determine file extension. I am using audio linked to the video is
Stereo (2 channels). Definitive technology speakers.
It does work on Window media with sound.
Thanks for your help
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5. Re: No sound on playback with Premiere 13
A.T. Romano Sep 30, 2014 9:29 PM (in response to fcritz)fcritz
Thanks for the reply.
The file extension should be displaying at the end of the file name. If it is not, then we need to find Folder Options/View Tab/and the option there
"Hide extension for known file types". Is that option checked or unchecked now? To get to the Folder Options in Windows 8 or 8.1 64 bit, I believe the path is through the File Explorer. As you OK for finding the File Explorer? More information on that can be supplied. Just let me know.
Please remind me...did you give the brand/model/settings of the camera that recorded your video/audio? That information should provide a good base for deciding on the troubleshooting strategy..
We will be watching for your follow up.
Thanks.
ATR.
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6. Re: No sound on playback with Premiere 13
fcritz Oct 1, 2014 12:05 PM (in response to A.T. Romano)Hi
The extension is MTS , additional
information requested.
I have the following details:
Elements Organizer
13.0.0.0
Core Version: 13.0 (20140831.m.62014)
Language Version: 13.0 (20140831.m.62014)
Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My
Catalog\
Catalog Size: 1MB
Catalog Cache Size: 10.2MB
1) What computer operating system is your Premiere Elements 13
installed on?
System:
Operating System Name: Windows 8
Operating System Version: 6.3
System Architecture:
Built-in Memory: 7.9GB
Free Memory: 4.5GB
Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: Not installed
Adobe Reader Version: Not installed
Adobe Acrobat Version: Not installed
CD and DVD drives:
E: (hp DVD-RAM BUS: 2 ID: 2 Firmware: SW830)
2) Are you importing a file that has video linked to audio? &
The brand/model/settings of the camera used to record the video/audio might
prove the quick way to get at the import file properties. - Yes , I have
recorded film on Canon HD HF G30 camcorder which sound does exists when I
play it back on camcorder .
3) What are the properties of your source media? And what is your
project preset, set by you (manually) or by the project (automatically)?
If you do not know, please see Edit Menu/Project Settings/General and the
readings for Editing Mode, Timebase, Frame Size, and Pixel
Aspect Ratio, even if the field look grayed out.
I did not alter the original setting . Is it possible that these original
settings are not set for play sound thru a desktop speakers ?
Thank you for your help .
-
7. Re: No sound on playback with Premiere 13
A.T. Romano Oct 1, 2014 12:39 PM (in response to fcritz)fcritz
Very helpful additional information. Thank you.
First thing that caught my attention
Apple QuickTime Version: Not installed
That is a must do. Adobe requirement. So, before all else, please download and install, and then let us see if QuickTime installation corrects some or all of
your Premiere Elements 13 on Windows 8 64 bit issues. Even though the following does not mention Windows 8, this is the link to use. It will give you the 32 bit version of QuickTime which you use even on a 64 bit computer.
If you look under Publish+Share/Computer/QuickTime, you should see no presets there since you do not have QuickTime installed. Just one indication for need of that software for Premiere Elements (any version) need.
Let us see where we are in the troubleshooting mentioned above and then we will work through the rest of your report in post numbered 6 of your thread.
We might also want to get into whether you are introducing the source media into the Elements Organizer 13 first or into the Premiere Elements Editor workspace first. When you import a source video into Premiere Elements Editor first, a copy is automatically placed in the Elements Organizer 13 or should be.
Looking forward to your follow up report.
Thank you.
ATR
Add On...Both Premiere Elements and QuickTime need to be run from a User Account with Administrative Privileges. So, please double check that detail if you have not already.
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8. Re: No sound on playback with Premiere 13
lesphoto65 Oct 17, 2014 10:42 PM (in response to fcritz)I have the Canon G30. The camera comes with a CD which contains a program called "Data Import Utility". First, you need to install that program. You probably were doing what I was doing and taking the memory card out of the camera. Do not do that, leave the card in the camera. These files need to be processed INSIDE the camera and then transferred into your computer. So plug the camera into the wall, now turn on the camera in playback mode, next plug the camera into the USB slot on your computer with the cord provided with your camera. The camera will ask you which memory slot ( a or b) you want to transfer the files from. Next, open the program you installed. It will give your step by step (very simple) instructions how to transfer the files. You won't get all those folders that you usually get when you try to take the files off the actual card. You'll just get the mts files ready to be used. These files will play with sound in Premiere and also Windows Live Movie Maker as well as Windows Media Player. It took me weeks to try and figure out why these files had no sound and finally called Canon and got the instructions I just gave you.
Good luck and let me know if this helped you out.
Les

