-
1. Re: Can't export to QuickTime (.mov) from .mts files
Richard M Knight Sep 30, 2014 8:27 AM (in response to Claude Thibault)Are you on a Mac or PC, do you have Quicktime installed?
-
2. Re: Can't export to QuickTime (.mov) from .mts files
Claude Thibault Sep 30, 2014 8:55 AM (in response to Richard M Knight)PC, Win 7, just installed QuickTime
-
3. Re: Can't export to QuickTime (.mov) from .mts files
Mark Mapes Sep 30, 2014 9:27 PM (in response to Claude Thibault)Please be more specific about what you mean by "can't export" and "exporting ... does not work."
Have you tried both Export and Queue out of the Export Settings dialog?
Does encoding succeed to other export formats?
-
4. Re: Can't export to QuickTime (.mov) from .mts files
Claude Thibault Oct 1, 2014 4:04 AM (in response to Mark Mapes)In Premiere Pro, in the file menu, then Export which open the export dialog and then launches Adobe Media Encoder which takes the files and then I get the "goat" sound and the encoding process in stopped...
Yes I encode to H264 all the time no problem.
-
5. Re: Can't export to QuickTime (.mov) from .mts files
imagelinevideo Oct 1, 2014 4:58 AM (in response to Claude Thibault)Can you export it in another format as quicktime. Or is this only by quicktime?
-
6. Re: Can't export to QuickTime (.mov) from .mts files
Claude Thibault Oct 1, 2014 5:01 AM (in response to imagelinevideo)quicktime only all formats
-
7. Re: Can't export to QuickTime (.mov) from .mts files
Claude Thibault Oct 2, 2014 8:46 AM (in response to Mark Mapes)So Mark...any suggestions ???
-
8. Re: Can't export to QuickTime (.mov) from .mts files
Mark Mapes Oct 2, 2014 12:16 PM (in response to Claude Thibault)The first thing I'd check is whether a third party codec is interfering. Start by closing Premiere, renaming the MediaCore folder to "MediaCore_OLD," then relaunch Premiere and try to export.
- C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
If that doesn't work, then do the same with the QTComponents folder: "C:\Program Files (x86)\QuickTime\QTComponents."
You did not answer as to whether "Direct Export" works--that is, clicking the Export button in Export Settings instead of Queue.
-
9. Re: Can't export to QuickTime (.mov) from .mts files
Claude Thibault Oct 2, 2014 12:43 PM (in response to Mark Mapes)ok so...
-renamed MediaCore, retried encoding both in queue or direct in Export Settings...same goat sound...
-can't find the QuickTime/QTComponents file in Program Files (X86)
Tks,
Claude -
10. Re: Can't export to QuickTime (.mov) from .mts files
Mark Mapes Oct 2, 2014 12:54 PM (in response to Claude Thibault)At this point, I think you'll be best off contacting technical support: Contact Customer Care.
Please ask to be put in the Video Queue. That way you'll assisted by a support agent with deep knowledge of Premiere and Adobe's other video apps.


