5 Replies Latest reply: Oct 18, 2014 4:36 PM by Jose Wong RSS

    Send to Illustrator/Photoshop is not working

    Peter_Green Community Member
    Peter_Green Oct 6, 2014 3:06 PM

      I've got the latest versions of the CC2014 apps installed. I'm signed in and CC App is running on my Mac taskbar, and I checked in Illustrator and Photoshop and it shows me signed in to my account. I'm signed in to my CC account in Draw and Line on my iPad, bit when I tap "Send to Illustrator" or "Send to Photoshop", I get the progress icon, then a message saying "Sent", but it never shows up on the desktop app. I've tried it with the apps running and closed. I've removed previous versions (CS6 and CC), but no luck. I've tried making sure both iPad and MacBook Pro are on the same WiFi network. No luck so far. Any ideas?

        • 1. Re: Send to Illustrator/Photoshop is not working
          Peter_Green Community Member
          Peter_Green Oct 6, 2014 7:33 PM (in response to Peter_Green)

          Ok, I have a clue here. I just happened to open my old laptop that I rarely use anymore, and it had the files waiting to be opened there. This leads me to believe there are two possibilities:

          1. Send to... sends the file to all of the machines that are linked to my account, and my main machine is just being weird.
          2. Send to... sends the file based on some machine priority, in which case, after poking around on creative.adobe.com I could not find any way to see which machines are authorized and how to switch the order.

           

          Any ideas? Do other folks that have multiple machines know if the Send To... functionality sends it to all of their machines, or just one?

          • 2. Re: Send to Illustrator/Photoshop is not working
            Jose Wong Adobe Employee
            Jose Wong Oct 7, 2014 9:52 AM (in response to Peter_Green)

            Hi Peter,

             

            The Send to Illustrator/Photoshop operation sends the file to all of the machines linked to the same account you sent the file from in the Mobile apps. The first time after you restart the Creative Cloud app, the Send to... operation can take longer to receive these notifications to launch the desktop app and open the file, specially with older releases of the Creative Cloud app. Can you confirm your version for the Creative Cloud app? The latest version is 1.8.0.447. You can find this information in:

            Settings\Preferences\General Tab\Account

             

            Also, updated versions for Adobe Illustrator is 18.1.0 and Adobe Photoshop is 20140926.r.236

             

            Hope this helps,

            Jose

            • 3. Re: Send to Illustrator/Photoshop is not working
              Peter_Green Community Member
              Peter_Green Oct 7, 2014 10:07 PM (in response to Jose Wong)

              Hi Jose,

               

              I updated everything yesterday, but just to be safe I checked version numbers:

              CC App: Version 1.8.0.447

              AI: 18.1.0

              PS: 20140926.r.236 x64

               

              As I said, it did launch the files on my older laptop, so I'm sure the backend functionality is working from the iPad to the service, but for some reason on the new laptop it's not getting from the service to the desktop. I think the next thing I'll try is to uninstall everything and reinstall.

               

              ---Peter

              • 4. Re: Send to Illustrator/Photoshop is not working
                wildmick
                wildmick Oct 18, 2014 8:27 AM (in response to Peter_Green)

                i just had a break through to this exact problem.

                turns out the iPad time/date was wrong. it was one day behind. i fixed that and immediately "send to illustrator" works from adobe draw!

                • 5. Re: Send to Illustrator/Photoshop is not working
                  Jose Wong Adobe Employee
                  Jose Wong Oct 18, 2014 4:36 PM (in response to wildmick)

                  Thanks @wildmick,

                   

                  That is  great clue! We'll look into this issue.

                   

                  Jose