1 Reply Latest reply: Oct 13, 2014 1:53 AM by TS-Rohit RSS

    Why do emails from Business Catalyst site not show up on iPhone?

    bluetaildesign Community Member

      I have an email setup on my own Business Catalyst website with a few alias's. The email account is setup in my Outlook 07 Windows 7 64 pro desktop, and I can send and receive emails from all of the alias's and the main email. However I am noticing that on some emails from clients, I get the email on my desktop Outlook 07, but it never shows up on my iPhone.

       

      EXAMPLE: Today I received an email at 12:57pm. It shows on my desktop. But never showed up on my iPhone. Once I saw this I forwarded the message from my desktop to the same email address that my client had sent his email to. Once I did that I did get the forwarded email of the original email on my iPhone. And yes, I have received other emails from the same client email address before on several occasions.

       

      Problem is that I left my office at 12:15 and did not see this 12:57 email until I got back to the office much later in the day.  And thus, ending my day very badly due to.....???      A) the Business Catalyst email I have setup is not setup correctly  B) my email settings in my iPhone is not setup correctly.

       

      Wondering if anybody else has experienced the same issue and figured out what step was missed.