1 Reply Latest reply: Oct 8, 2014 7:17 PM by John T Smith RSS

    Cannot perform any tasks including playing media

    JodiLee@ABB Community Member

       

      See the video for what happened when I tried to drag the video file to the player. Please help.

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Adobe Premiere Pro.exe

        Application Version: 8.1.0.81

        Application Timestamp: 5426694c

        Fault Module Name: OpenCL.dll

        Fault Module Version: 1.2.11.0

        Fault Module Timestamp: 50eb1a5b

        Exception Code: c0000005

        Exception Offset: 00000000000016fc

        OS Version: 6.1.7601.2.1.0.256.4

        Locale ID: 1033

        Additional Information 1: 3900

        Additional Information 2: 39004cf28004ef3115d7ff04d50fd36b

        Additional Information 3: 022e

        Additional Information 4: 022e727a3f5f5d173f180ff830d0ef7d