I subscribe to CC and can't believe I have to pay extra to open old Photoshop 4 files. How can I straighten this out? Chat communication says it's a "technical" issue and I should call during working hours. That's hard for me. Is there a work-around that will enable me to retrieve the old files which, actually, haven't been lost? They show up in finder with thumbnails. The extra purchase window drops down when I try to open them. Bridge says no preview available.
Photoshop 4 (released in 1996) won't run on modern systems. Do you mean Photoshop CS4? Or Elements 4?
And if you own the software, you can reinstall it.