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1. Re: Walking yesterday. Crawling today.
bbb_999 Oct 8, 2014 10:06 AM (in response to Cadillacula)What format(s) are slow?
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2. Re: Walking yesterday. Crawling today.
Cadillacula Oct 8, 2014 10:13 AM (in response to bbb_999)Formats?
Editing footage directly from Canon 5D MKIII if that helps.
Fairly smooth 24 hours ago, not so much now.
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3. Re: Walking yesterday. Crawling today.
bbb_999 Oct 8, 2014 10:16 AM (in response to Cadillacula)So, H.264...
You're editing off the card, in the camera?
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4. Re: Walking yesterday. Crawling today.
Cadillacula Oct 8, 2014 10:19 AM (in response to bbb_999)No - the footage is in the file structure I described in my OP. I just meant as far as file type its the footage right out of the camera.
Hoping someone else sensed a change with the update.
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5. Re: Walking yesterday. Crawling today.
Kevin Monahan Oct 8, 2014 2:12 PM (in response to Cadillacula)Hi Cadillacula,
Cadillacula wrote:
I would list my system but I'm not sure it applies since my key point is things were moving along fine just before I updated this morning.
Can you give us the specifics of your system? I would recommend different things based on whether you use Mac or PC, for example.
Cadillacula wrote:
One other strange, probably unrelated, thing I have noticed (even pre-update) is that I will have a row of sequence tabs open (sequences that actually feed into a subsequent sequence) - in a very specific order - and no matter how many times I save the project, when i reopen it half the tabs are gone and the remaining ones are out of order. Anyone else dealing with that anomaly?
Yes, it is fixed in the next version. We couldn't fix it in time for Premiere Pro CC 2014 (8.1)
Thanks,
Kevin
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6. Re: Walking yesterday. Crawling today.
Cadillacula Oct 8, 2014 6:37 PM (in response to Kevin Monahan)This thread also describes what i am experiencing: How do I roll back the 8.1 update back to PP 2014 8.0?
Again I don't see how your recommendation can be anything more than rollback, wait for the fix, or get a new computer based on the main theme of my issue - everything worked before the update.
However I will provide as soon as I'm at my system, thanks.
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7. Re: Walking yesterday. Crawling today.
shooternz Oct 8, 2014 6:44 PM (in response to Cadillacula)So I upgraded to the latest update of Premiere (with the violently different looking GUI), after of course doing my usual dance of having to uninstall CC, run CC Cleaner, rename my OOBE folders and reinstall CC (Really Adobe? We're going on 2 years and I still have to do this every time CC Desktop updates? Really?)
I dont do that. Never have!
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8. Re: Walking yesterday. Crawling today.
Cadillacula Oct 8, 2014 7:28 PM (in response to shooternz)You are one lucky b*st*rd shooternz - but please don't rub it in -- A quick scan of the forums shows I'm not alone on this one -- annoying at best.
OK Kevin Monahan here we go:
Windows 7 Home Premium 64bit
Alienware Area 51
i7 CPU 930 @2.80 GHz 2.80 GHz
12 GB Ram
Dual (2) NVIDIA GeForce GTX 680
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9. Re: Walking yesterday. Crawling today.
B Weston Oct 8, 2014 8:26 PM (in response to Cadillacula)Very similar issues here, mainly when using the mouse and moving objects around in the timeline. Using the keyboard and shortcuts is alot faster and there is no 'lag' (best description i have). Still trying to find a reason why its happening.
Imac late 2013
10.8.5
3.5Ghz Intel i7
32GB RAM
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10. Re: Walking yesterday. Crawling today.
Cadillacula Oct 9, 2014 2:32 PM (in response to B Weston)Anything for me Kevin Monahan?
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11. Re: Walking yesterday. Crawling today.
Kevin Monahan Oct 9, 2014 2:36 PM (in response to Cadillacula)Hi Cadillacula,
OK, you're on PC: I would rename cache folders. Info here: Re: Premiere Pro Crashing on my first start of the Program
You may also want to make sure that Service Pack 1 is installed.
Let us know if that helps,
Kevin
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12. Re: Walking yesterday. Crawling today.
Cadillacula Oct 9, 2014 3:09 PM (in response to Kevin Monahan)OK assuming you mean this specific bit:
go to c:-program files*86-common-Adobe-SLCache, rename the SL Cache to old SL cache
go to c:-Program Data-Adobe-SLStore and rename the Sl store to old SL Store.
Program Data is a hidden folder so have to change the view option in order to find the folder.
There was no effect.
Additional insight for you/the group:
• I had none of these "specific" issues pre-update. (Have I mentioned that yet?)
• Everything is painfully sluggish like never before, the UI sort of loads one panel at a time.
• When I double click on one of the source ".MOV" files (vs a sequence) in the timeline I get faded white screen and she locks up and spins until I force close.
• I have not yet tried a new project from scratch - all of my tests are on projects I've had to "convert" to the new version upon opening them - because i was mid project when i stupidly decided to update... of course.
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13. Re: Walking yesterday. Crawling today.
Kevin Monahan Oct 9, 2014 3:17 PM (in response to Cadillacula)Hi Cadillacula,
Cadillacula wrote:
all of my tests are on projects I've had to "convert" to the new version upon opening them - because i was mid project when i stupidly decided to update... of course.
Almost every problem I've heard of similar to this was from people updating Premiere Pro mid-project. I'm very sorry to hear this. Do you have any backups of these projects, by any chance? If so, you may want to revert to Premiere Pro CC 2014 (8.0.1) and get those project done before updating once more.
It sounds like you already know that you should not update projects midway through them. Honestly, though, you should be able to update projects at a basic level without troubles like these. I'll make sure the team knows about this.
Thanks,
Kevin -
14. Re: Walking yesterday. Crawling today.
Cadillacula Oct 9, 2014 3:47 PM (in response to Kevin Monahan)Yeah you would think a version update wouldn't be violent enough to render a project from the very previous version unusable.
Alas...
So wait... are you saying if i start a fresh project from scratch from right within the 8.0.1 environment there is some percentage chance I will not have these issues?
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15. Re: Walking yesterday. Crawling today.
bbb_999 Oct 9, 2014 3:59 PM (in response to Cadillacula)Yeah you would think a version update wouldn't be violent enough to render a project from the very previous version unusable.
Correct! And thankfully it isn't, for the preponderance of our (hundreds of thousands of) users. Doesn't make your situation any more pleasant, of course...
So wait... are you saying if i start a fresh project from scratch from right within the 8.0.1 environment there is some percentage chance I will not have these issues?
I think we're trying to distinguish between the behavior of 8.1 with projects started in 8.1, from the behavior of 8.1 with projects upgraded from 8.0.1. At least, that's among the first things QE will ask.
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16. Re: Walking yesterday. Crawling today.
Cadillacula Oct 9, 2014 4:02 PM (in response to bbb_999)Hundreds of thousands of Creative Cloud users? Or Adobe Premiere specifically?
OK I'm game - I don't have much more I can lose at this point. New project from scratch - I'll load it up with all my normal tabs of sequences and effects and see if she holds water any better.
Talk soon...
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17. Re: Walking yesterday. Crawling today.
RedDirt Oct 9, 2014 9:03 PM (in response to Cadillacula)For the record, I am a Mac user having the EXACT same issues with 8.1 update. See other thread: Re: PPro 8.1 Update causes EXTREME UI sluggishness. Don't do it.
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18. Re: Walking yesterday. Crawling today.
Cadillacula Oct 10, 2014 11:37 AM (in response to bbb_999)OK so I not only started a new project from within 8.0.1 I also ran over to RedDirt's post and followed the non-Mac-specific steps.
I feel like things generally became more stable - but as many report - after an hour or two of working and piling on top of the footage things more or less return to a sluggish state - kind of like you are afraid to click anywhere or drag the timeline bar for fear of sitting and spinning.
That being said there is one specific set of circumstances, that unfortunately I use in my day to day, that is a showstopper. I was able to more specifically nail down this very bad issue... and recreate it at will.
I have one sequence tab open (Scene 1) that has several sequences within it (Shots (sequences made from original source camera clips))... then I do a subsequent tab/sequence that sucks in the "Scene 1" sequence (lets say Vignette). Then I have a subsequent sequence/tab that sucks in "Vignette" sequence, and so on for about a half dozen tab/sequences or so, each sucking in the previous sequence. Now, if I have all those tabs open, generally speaking, I can move about amongst the tabs pretty freely, better than when i first posted for sure, but yes noticeably "different" and clunky from time to time. Now if I go back to my first "Scene 1" sequence and double click one of the "Shots" sequences it contains (which would take me to the original camera footage clip) everything goes bad. Back in the day (Yesterday) before I made the suggested changes it would white screen overlay and spin until I force closed it. Now it white screen overlays and spins but after a long minute or so it will come back and finally pop that original camera clip (for example 2A0B2218.MOV) as a tab as expected, although it takes far to long to be acceptable. Anyway, wow that the 2A0B2218.MOV tab is finally open if I then go to click back on the original "Scene 1" tab everything freezes once again, white screen, timer, wait a couple minutes and so on. However oddly, I can click on any of the interstitial tabs (like Vignette or Color Grading) at this time and those behave as expected. But as soon as I go to click back on the "Scene 1" sequence tab or the now open 2A0B2218.MOV tab everything again goes sideways.
So in a nutshell, as of now anyway, when the "Scene 1" tab is open at the same time the original footage tab (2A0B2218.MOV) is showing on the timeline - if I so much as click to switch back and forth between those tabs, or if I dare to scrub along or click into either of those sequences it will freeze - white screen/timer spinning... sometimes it comes back, sometimes I have to force close. When I close the original footage tab things generally come back to normal new 8.0.1 sluggish vs completely unusable sluggish.
I am only using 2A0B2218.MOV as one example - it happens with any of the sequences made from source clips within the Scene 1 tab.
I hope I am explaining this correctly as its very specific and recreate-able. Screenshots attached.
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19. Re: Walking yesterday. Crawling today.
Cadillacula Oct 13, 2014 9:43 AM (in response to Cadillacula)Hoping my overly detailed explanation helps?
I am also starting to wonder if the pseudo-crash is related to clicking on clips with the power mask(s) - but haven't had the chance to verify yet.
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20. Re: Walking yesterday. Crawling today.
Kevin Monahan Oct 13, 2014 9:47 AM (in response to Cadillacula)Hi Cadillacula,
If GPU acceleration is enabled in Project Settings, what happens if you switch it to Software Only?
Thanks,
Kevin
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21. Re: Walking yesterday. Crawling today.
Cadillacula Oct 14, 2014 11:48 PM (in response to Kevin Monahan)No effect except my playback becomes choppy/non-existent on sequences with heavier effects.
I have to say "playback" is still about the only thing keeping me in the game - its not choppy and generally pretty smooth.
But doing something non-playback related - like trimming a clip, or sliding a clip a little up or down the timeline, causes a total delayed reaction where nothing happens, everything kind of freezes for a few moments and then suddenly the clip blinks to roughly where I let go of the mouse when things froze.... never experienced this prior to 8.0.1
Help?
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22. Re: Walking yesterday. Crawling today.
manfredhaider Oct 15, 2014 12:26 AM (in response to Cadillacula)seems similar to my problem. Playback freezes in new version.
Canon spanned clips - problem with Premiere CC 2014 v 8.1 (and NOT in CC v 7.2.2)
Although I started a new project from scratch and it still does not work in CC2014 on that specific spanned clip. First I thought my HDD crashed at that specific clip, but in the old Premiere it still works properly. But I need Speedgrade on this Project and it only works with CC2014...
Very frustrating!
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23. Re: Walking yesterday. Crawling today.
manfredhaider Oct 15, 2014 12:30 AM (in response to Cadillacula)One other strange, probably unrelated, thing I have noticed (even pre-update) is that I will have a row of sequence tabs open (sequences that actually feed into a subsequent sequence) - in a very specific order - and no matter how many times I save the project, when i reopen it half the tabs are gone and the remaining ones are out of order. Anyone else dealing with that anomaly?
Yes, same here. In my case all sequences are closed except the one, where I saved the project...
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24. Re: Walking yesterday. Crawling today.
Cadillacula Oct 15, 2014 1:06 AM (in response to Kevin Monahan)Also the more I work the worse it gets. Dragging an RGB curves effect on to a sequence takes around 60 seconds or so to finally "pop".
Switching between sequences by clicking a new tab takes at least a minute to finally switch to the tab I selecetd.
Exporting is lightning fast.
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25. Re: Walking yesterday. Crawling today.
Cadillacula Oct 15, 2014 1:13 AM (in response to manfredhaider)manfredhaider...
Playback does not freeze for me normally - unless I turn off MPE Hardware Accelerate as instructed for troubleshooting here.
It is manipulating the sequences in any way that causes huge pauses and lag... and anger.
The mystery of the re-arranging disappearing sequence tabs is allegedly fixed in some future update, as adobe support mentions towards the very top of this thread.
None-the-less yes very frustrating... crippling actually. An unshakable feeling off here yesterday gone today.
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26. Re: Walking yesterday. Crawling today.
manfredhaider Oct 15, 2014 1:19 AM (in response to Cadillacula)yes, your description is better then my "freezing"...
"huge pauses and lag." is better...my freezing means 60 sec and more until the programm monitor updates...but when I render, its just one frozen frame for the whole sequenz of this specific clip. all the others before and after are running smoothly in the rendered clip...
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27. Re: Walking yesterday. Crawling today.
Cadillacula Oct 15, 2014 1:26 AM (in response to manfredhaider)Seems different.
All of my exporting, playback and rendering functions have remained unscathed - still very good.
All of my showstopping experiences seem to be 8.0.1 UI related, unacceptable unresponsiveness, sliding things around the timeline, adding effects, even right clicking on a clip to get the pop up menu now takes forever.
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28. Re: Walking yesterday. Crawling today.
RedDirt Oct 15, 2014 5:41 AM (in response to Cadillacula)Cadillacula -- you and I are experiencing the EXACT same symptoms in 2014.1. And yet, we are on different operating systems and different graphics cards (you windows, me mac. you NVIDIA, me AMD). One similarity is the nested sequences -- though I only have one, which is a master sequence that cuts together six "reels". In other words, I'm cutting a feature film, so I had to break it down into six reels (Acts 1-6) and then create a master sequence that connects all of them. Thought I'd probe around with a little clue-finding mission, and offer some contrasting details of my own. L
1) You mentioned suspecting your masking work etc as a possible cause -- I'm not really using any masks or heavy effects. The only graphics-heavy thing about my cut is that my source footage is 6K Red RAW, each clip of which I've edited the R3D files first in Red Cine X Pro to get them to look the way I want them.
2) Do you by chance have any CS6 apps still installed? I've had to install a few so that I could get Adobe Encore for mastering BluRay discs. Doubt it's related, but fishing is fun, right?
3) Where do you assign your media cache and preview files to be located -- your user drive, or a custom location on your media drive? I customize mine to a common "Adobe" folder that I created on my media drive......
4) ...Which is a hardware RAID -- a Pegasus2 RAID5 array... You?
5) I am using the LG 34UM95 monitor as my main screen (it's relatively new, 3440x1440 res), with a 2560x1440 2nd monitor. What's your monitor config?
6) In which version of Premiere did your project originate? CC? CC 2014.0? CC 2014.0.1? Or does it not matter which project you are working in -- are the symptoms the same regardless?
I just find it so surprising that a windows and mac user with different graphics card manufacturers are experiencing the EXACT same symptoms in terms of UI sluggishness -- right down to the fact that it works for a few minutes before starting to stall. Maybe we can figure this out? Probably not. Worth a try? Maybe if we try long enough, we can get Adobe Staffers to re-engage on this thread?
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29. Re: Walking yesterday. Crawling today.
Cadillacula Oct 15, 2014 11:23 AM (in response to RedDirt)So you aren't buying that you and i are the only two of hundreds of thousands experiencing this
My main question to you is... were you fine the hours before D-day?
OK... I have the exact same sequence config you describe plus a bit more - so several scene sequences (which themselves contain many small clips (shots)) that are pieced together in a master sequence. However then I take that master sequence and pull it into say a vignette sequence and then i pull that one into a color grading sequence and so on until I get to what I call the final sequence which is where I add letterbox and export. So yes lots of nesting - which has always helped my workflow - as taught to me by one of the masters on this very forum - and of course has always worked until that fateful update.
1) In a nutshell I have some masking and lots of RGB curves. More than this of course but that's the basics. I cant pinpoint yet if the issues are effects-centric or not. Canon 5D MKiii footage as mentioned.
2) If you look in my effects tree there is an old red giant that I haven't opened and applied to anything in years and my 3rd party noise reduction software which I am also not employing. These things just keep finding themselves into my effects tree when i upgrade but I never open the folder and use any of the effects on any of the clips - so I am assuming this is a non issue. Unless merely having them be "available" could cause issues like this? I also use LookLabs Speed Looks on the later sequences - these have always slowed down my playback - but never on the prior sequences or heavens forbid caused clunky pauses on the raw scene building sequences where nothing intensive is going on yet. I also dont consider those third party since they are available in Speedgrade.
3) I use Harm's recommendation for a 3 drive set up on the drive assignments. (dont know it by heart and the forum link escapes me atm)
4) No RAIDS (had a tragic tragic experience with RAIDS once that we shall not speak of - so no longer worth the perks to me)
5) Nothing fancy here. Just running dual Dell HD monitors out of my card.
6) Per supports recommendation in this thread I tried a project from scratch. No change in the symptoms.
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30. Re: Walking yesterday. Crawling today.
Cadillacula Oct 16, 2014 2:16 AM (in response to Kevin Monahan)I just received my Adobe "thank you for paying us this month" email and it suddenly hit me... I am very pissed off here.
If I drag RGB curves effect for example onto a sequence I have to sit there and watch a static screen for 120 seconds before it actually appears.
And now my situation has worsened. If I start sliding enough clips around on the timeline after the sluggish unresponsiveness finally gives way I am actually getting the intermittent "Adobe Premiere CC has stopped working".
Are there any solutions or actions left for me to take? I feel I have overly described my situation in great detail to no avail.
If I have officially been filed under some one percenter customer support lost cause I believe I need to at the very least roll back to the previous version.
I am stressing about losing clients and missing deadlines now -- and yet I am still merrily getting charged for my pain. Ouch guys.
Where are we at?
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31. Re: Walking yesterday. Crawling today.
RedDirt Oct 16, 2014 8:22 PM (in response to Cadillacula)Cadillacula, It's like we exist at the same time in the same moment in different dimensions. My feeling exactly. Talk to Adobe -- call them. That's what I did. They have to understand that they can't charge people monthly for a subscription based on always getting to have the most updated version, if the updated versions don't work, or aren't fully compatible with existing projects, etc. If we'd bought this update, we'd be returning it for our money back.
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32. Re: Walking yesterday. Crawling today.
bbb_999 Oct 17, 2014 7:50 AM (in response to RedDirt)RedDirt, Cadillacula, please contact me directly and we'll pursue your problems further...
bee bee bee at adobe dot com
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33. Re: Walking yesterday. Crawling today.
Cadillacula Oct 19, 2014 1:24 AM (in response to bbb_999)I rolled back to the previous version, rebuilt a project from scratch, set it up with all of my sequential sequences, loaded it with effects and power masks and worked with it for a couple of days.
100% back to normal with no issues whatsoever.
On the old 2014.0 single barrel version I stay.
Adobe, if I had a second machine, no cash related deadlines, any sort of downtime, and if I wasn't paying for your product (or you decided to pay me) I would be happy to troubleshoot this with you for another 2 weeks of my life. However that is not my reality at this point in time.
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34. Re: Walking yesterday. Crawling today.
bbb_999 Oct 19, 2014 6:59 AM (in response to Cadillacula)Glad you have something working; still, staying on obsolete versions rather than figuring out the actual issue is a solution without a future.
We've offered to work with you to find a solution to the problems you've encountered; let us know if you're interested in resolving the issue.
-bbb
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35. Re: Walking yesterday. Crawling today.
Cadillacula Oct 19, 2014 11:19 AM (in response to bbb_999)Wow. Very interesting "customer service" response.
Oh my I hope a version from a few weeks ago isn't "obsolete" in an environment where there are still forums dedicated to Premier Pro CS4 and earlier.
>> We've offered to work with you to find a solution to the problems you've encountered
I believe I've more than adequately described the criteria necessary for me to continue working for Adobe instead of myself. Please note the start date of my post, and then today's date, and then google the most popular adages/idioms of all time. Figuring out solutions with a future is something I admire but choose to leave to the "professionals" who have specifically chosen to spend the invaluable hours of their day on. I've been more than accommodating.Here's to hoping your next release is compatible and complete.
My advice? Why sure. Instead of using energy to make me feel guilty for needing to avoid something broken so that I can put groceries on the table (and cover my Adobe subscription fee), I would instead focus on scouring the forum and connecting the dozens of similar posts concerning sluggish performance on this release. Then I would carefully browse the thread I've created right here to eliminate all of the "check your system, it's your hardware, what has the user changed" questions from the script and embrace the scientific method handed to you, with zero variables. Unequivocally the old version works for me and the new one doesn't. I am the perfect litmus. I'm no expert - but I would get the lab to test on those cards I am running in crossfire.
I'll check back after I've made up for my 2 week loss.
Emotionally drained, but by golly I will not be made to feel dirty for doing what I had to do to have software that I pay for, and therefore an editor (me), that is finally working once again.
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36. Re: Walking yesterday. Crawling today.
bbb_999 Oct 19, 2014 12:05 PM (in response to Cadillacula)Sorry if I rubbed you the wrong way; any guilt was unintentional.
Mine wasn't, strictly speaking, a customer service response; it was an offer to have you work directly with PPro team members in an attempt to resolve your issue.
If you have a working setup, great. If you'd like our help, let me know.
-bbb
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37. Re: Walking yesterday. Crawling today.
xzoto1231 Oct 19, 2014 3:43 PM (in response to bbb_999)I'm having the EXACT same issues. In fact, I posted a thread prior to seeing this one:
https://forums.adobe.com/thread/1611940?sr=stream
I did a fresh install of Windows and started everything from scratch. Notta. The problems still persist. The same issues the posters above me are having.
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38. Re: Walking yesterday. Crawling today.
RedDirt Oct 19, 2014 5:19 PM (in response to Cadillacula)Cadillac, I hear you. BTW, not sure who noted your answer there as "Correct Answer" -- but I think that's deceiving. "Workaround" might be right, but reverting to 8.0.1 is not a fix. 8.1 update delivers other enhancements which we should be able to benefit from, based on paying a monthly fee for the latest updates. I recommend (to whomever marked it "correct") to unmark it as such -- this ain't fixed.
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39. Re: Walking yesterday. Crawling today.
manfredhaider Oct 20, 2014 12:35 AM (in response to Cadillacula)bbb_999 and Adobe-Team,
I am having exactly the same issues (however, I stated it with "video freezes"). If I click some timepoint in a sequence, it takes up to 60 seconds until the program-window "reacts". If I add an effect, it takes about 1-2 minutes until I see changes of this effect in the program-window. If I press the play button the video plays choppy...This happend after I had to install (yes, a must, as I need dynamic link to Speedgrade) the new Premiere Version. Everything is still fine in the old version of Premiere.
I am so disappointed and frustrated about a service I have to pay for, which does not work properly and I spent hours of error-solving...really Adobe?!?





