1 Reply Latest reply on Oct 8, 2014 8:42 PM by Chris Cox

    Is it true that I must buy new software in order to open old Ps4 files (photographs taken in 2007)?  I still had Ps4 on my hard drive until it crashed during CC installation; I lost it, its plug-ins, and other software in the crash.

    HeadshotsPro Level 1

      I subscribe to CC and can't believe I have to pay extra to open old Photoshop 4 files.  How can I straighten this out?  Chat communication says it's a "technical" issue and I should call during working hours.  That's hard for me. Is there a work-around that will enable me to retrieve the old files which, actually, haven't been lost?  They show up in finder with thumbnails.  The extra purchase window drops down when I try to open them.  Bridge says no preview available.