THANK YOU!!! Ben, the one line (rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix) in the terminal did the trick! Thanks so much!

Cheers

Joel

STAFF 'Dave' - you seem to be someone who knows what's going on.  I am having similar what i call 'a groundhog day phemenon' with ADOBE CREATIVE CLOUD. the installer put the files in UTILITIES ( Mac OSX 10.9.4) and now every morning it wants me to RE update the same 20 apps.

WHERE SHOULD THAT FOLDER BE?  ) PS I tried to move it to the top level of the User folder but it only created aliases.

Thanks

Hi Ben,

Looks like this is still an ongoing issue.

I've been asked to sign up for CC in order to collaborate on a project for a new customer. I've been using the CC file sharing for exactly one week, and as of this afternoon, some (not all) of my files refuse to sync.

I tried uninstalling and re-installing the app, and it performed a sync. Great – I thought – until I realised that what it had actually done was DELETE MY ENTIRE DAYS' WORK!!!

Thank goodness I had the presence of mind to actually take a Time Machine backup before I left work tonight or I'd be facing personal financial losses and would have to cancel my holiday. THANKS ADOBE.

Anyway, moan over – how can I (or somebody) fix this issue, which has obviously remained unresolved for months?

Thanks in advance.

adobe support is a joke

"the cake is a lie"

I actually cant believe this... No sync.... Your programmes are great, but file cloud/syncing these days is almost essential. 'Creative Cloud' that doesnt work...... Why? Answers please!

hainesy, perhaps you could describe in more detail the problem you're experiencing in a new forum thread?

This is a relatively old thread. There have been several updates to the Creative Cloud desktop application since this thread was started and much of the information on it is no longer relevant.

Thanks,

Ben

DONT LOSE DATA WHEN RE-INSTALLING Creative Cloud.

I re-installed just now and it deleted all of my local data without warning.  As my real issue was that the local files were not syncing with the cloud, that means I have just lost about a weeks work :-(

After an hour on chat with Adobe, the support chap confirmed that this is a 'feature' of the uninstall routine.  I made the point that uninstalling software should never delete user data; the response wasn't sympathetic. 

Make sure you take a back up of all your local Creative Cloud files before you re-install.